Sales Account Manager

We are seeking a results-driven Sales Account Manager to drive revenue growth through the sale of

Avaya Unified Communications (UC), Contact Center solutions, and Cybersecurity solutions

. The successful candidate will be responsible for developing new business opportunities, managing key customer accounts, identifying customer technology needs, and delivering end-to-end solution sales across enterprise and mid-market customers.

Key Responsibilities

Business Development \& Sales

• Identify, develop, and close new business opportunities for Avaya and cybersecurity solutions.
• Build and maintain a strong sales pipeline through prospecting, networking, referrals, and partner relationships.
• Achieve and exceed assigned sales quotas and revenue targets.
• Develop strategic account plans for existing and potential customers.

Account Management

• Manage relationships with key stakeholders, including C-level executives, IT leaders, and procurement teams.
• Conduct regular customer meetings to understand evolving business and technology requirements.
• Drive account growth through upselling and cross-selling opportunities.

Solution Selling

• Promote and sell Avaya solutions including:
• Unified Communications
• Contact Center Solutions
• Cloud Communication Platforms
• Collaboration Solutions
• Promote cybersecurity offerings including:
• Network Security
• Endpoint Security
• Email Security
• Security Operations (SOC)
• Managed Security Services
• Vulnerability Assessment \& Penetration Testing (VAPT)
• Identity \& Access Management

Proposal \& Contract Management

• Coordinate with pre-sales, technical, and delivery teams to develop competitive solutions.
• Negotiate pricing, contracts, and commercial terms.

Market Intelligence

• Monitor industry trends, competitor activities, and emerging technologies in communications and cybersecurity.
• Identify new market opportunities and customer pain points.

Required Qualifications

• Bachelor's degree in Business, Information Technology, Telecommunications, or related field.
• 5–10 years of B2B technology sales experience.
• Minimum 5 years of experience in ICT, Unified Communications, Contact Center, or Cybersecurity solution sales.
• Experience working with system integrators and IT service providers.
• Proven experience selling Avaya solutions and/or cybersecurity solutions.
• Strong understanding of enterprise communication platforms and cybersecurity technologies.
• Demonstrated success in achieving sales targets and managing complex sales cycles.

Required Skills

• Enterprise Solution Selling
• Account Management
• Business Development
• Consultative Sales
• Negotiation \& Contract Management
• CRM Management (Salesforce, Dynamics, HubSpot, etc.)
• Presentation and Communication Skills
• Relationship Building
• Pipeline Management
• Financial and Commercial Acumen