Rooms Division Manager

The Drake has been a part of the community and our guests’ lives since 2004\. Celebrating its 22nd anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food \+ drink and special events. To this day, we’re the destination for the curious. At The Drake, we celebrate emerging music and art, serve food and drinks that reimagine the classics, and inspire our team and guests to embrace fresh perspectives. We’re more than a place to sleep, eat \+ drink; we believe culture and community matter and are committed to an exceptional hospitality experience delivered in our signature style; one that is genuine, personal, memorable and embraces the energy of discovery. We value honesty and spontaneity because that's the stuff of real connection and believe that hospitality is an act of care. The Drake Hotel (Toronto), Drake Devonshire Inn (Wellington, Prince Edward County), and Drake Motor Inn (Wellington, Prince Edward County) are each reflective of their respective neighbourhoods as inclusive hubs for unique and diverse experiences through art, culture and hospitality with great seasonal menus, a robust cocktail list, carefully curated curiosities, and genuine hospitality excellence for all. Working with The Drake means that you will have the opportunity to work alongside like\-minded individuals in an inclusive, entrepreneurial, and team\-oriented environment. As someone who is curious, collaborative and a continuous learner, you’ll have limitless opportunities to make an impact and to be recognized for it. The Drake Devonshire is seeking an experienced \+ reliable Dishwasher, who is looking to join a fast\-paced kitchen team. The position offers the opportunity to work with a fantastic culinary team with a busy day and night time operation, including regular and special events business. If you are seeking a challenging, fun, great learning environment, and potential growth, the Drake is ideal for you. Award\-winning Drake Devonshire, located in stunning Prince Edward County, Canada is hiring for a full\-time **Rooms Division Manager** * Our luxurious resort provides a great development opportunity to work within a highly spirited and dynamic team, with a fierce passion for service, culture and community. The **Rooms Division Manager** plays a central role in a thriving boutique hotel environment and is a key member of the property’s Management team. A seasoned hospitality professional, you manage all areas within the Hotel Operations department to ensure 100% guest satisfaction. Reporting to the Assistant General Manager, the Rooms Division Manager’s primary responsibility is paying close attention to guest’s requirements pre, post, and during their stay and fostering a service\-first environment. A team player and an effective leader, you understand the importance of a seamlessly integrated Hotel and F\+B experience to fulfill and exceed guest expectations and to maintain our best\-in\-class position locally and internationally, and as such you set an example and foster a climate of cooperation across departments. **Responsibilities** **Front Desk \& Housekeeping Operations:** Oversees all daily Front Desk operations including reception, reservations, and guest services. Is actively engaged with operations working the Front Desk full time. Constantly improves, executes and evaluates departmental policies, standards and procedures while ensuring all staff are continually informed of departmental objectives and goals. Works with Marketing/Programming, F\+B, Housekeeping, and other departments to ensure this objective is met. Leads team in all areas of Guest/Concierge services offered, ensuring quality and consistency of interaction is achieved and tracked. Develops and updates systems, procedures and tools related to guest/concierge services to ensure that resources are current and up to Drake’s standards for recommendation (i.e. binder, manuals, shared folder on fileserver, etc. with the assistance of Front Desk Shift Supervisor(s)). Trains, motivates and supervises Front Desk team while ensuring productivity and profitability are maximized through optimal scheduling and proactive planning. Establishes training plan for new hires and Interns. Provides mentoring, support and coaching as part of daily interaction with staff; maintains staff performance records and performs 90 day and annual reviews. Responsible for actively recruiting and hiring for all Front office positions Maintain database of guest preferences, habits, special dates through the PMS System Performs ‘spot’ room and hallway checks daily, to ensure highest level of cleanliness achieved 100% of the time Performs room checks in absence of Housekeeping Supervisor. Oversees inventory (linens, snacks, cleaning supplies) management and supply ordering, manages on inventory/cost control Oversees all mini bar ordering and inventory inclusive of snacks, amenity, and tuck shop items Coordinates Quarterly and Year\-End Inventory counts for Housekeeping Submits general hotel amenity ordering (sheets, towels, Malin \+ Goetz etc.) to Purchaser Performs weekly facilities walk throughs with Maintenance Manager and General Manager, attends weekly Facilities meetings Attends weekly OPS meetings Liaise with GM on Revenue Management and Yielding of rates and inventory. **Staff Scheduling/Labour Budget** Sets annual labour budget and hotel revenue target goals with General Manager and Director of Finance Oversees staff scheduling and payroll for front desk, housekeeping and overnight staffing Liaise between Overnight Cleaners and Hotel\-directing them on cleaning checklist and objectives. Trains and incentivizes staff to upsell /amenities/ services. Manages vacation and statutory holiday tracking for Hotel Operations team Attends weekly marketing status meetings to develop ongoing promotional opportunities with the creative team. **Budget \+ Expense Management:** Create and share reporting on labour and expense results, identifying trends, challenges and issues. Control purchases and inventory and remain abreast of challenges with property operating expenses against the approved budget Maintain close oversight of labour and expenses to ensuring efficiency. Review reports, prepare summaries, propose areas for improvement with action plans **Systems \& Procedures** Sets, implements and oversees Front Desk and Housekeeping policies/procedures to ensure highest level of efficiency and services is maintained 100% of the time Works with IT Manager to maximize potential of key functions of Lodgistics, Whistle, Opera and iHotelier operating system, online inventory channels, and key lock system. **Employee Leadership** Compiles data for Staff evaluations, performance reviews, and staff files updates for Front Desk and Housekeeping departments Manages staff \+ performance related to Front Desk and Housekeeping policies/ procedures/protocols to ensure systems and service levels run efficiently 100% of the time. Maintains dialogue with staff on standards and performance to ensure consistent levels of performance are achieved and awareness of improvement or lack thereof is acknowledged prior to any written reports or warnings. Manages staff \+ performance related to Front Desk policies/ procedures/protocols to ensure systems and service levels run efficiently 100% of the time. Leads team in all areas of Guest/Concierge services offered, ensuring quality and consistency of interaction is achieved and tracked. Ensures that all daily GSA procedures are well communicated, documented, and adhered to. Develops and updates systems, procedures and tools related to guest/concierge services to ensure that resources are current and up to Drake’s standards for recommendation (i.e. binder, manuals, checklists, etc). **Public Relations/Media/Marketing** Acts as initial contact person for in\-room photo shoots Utilize corporate marketing resources to develop and implement ongoing campaigns, both location and company specific This is an existing vacant position. **Benefits** We pride ourselves in providing strong leadership and development opportunities for passionate hospitality professionals who are looking to build rewarding, long\-term careers. Drake offers a competitive compensation and benefits package, employee discounts, staff meals, training \+ development support and many other unique perks as a part of joining the Drake team. The Drake is an equal opportunity employer. We are committed to fostering a positive, supportive, and creative environment at Drake Hotel Properties that promotes equity, inclusiveness and diversity. We welcome job applications from candidates of all backgrounds including, but not limited to, BIPOC (Black, Indigenous, People of Colour); refugees, newcomers and immigrant persons; two\-spirit, LGBT2Q\+ and gender non\-binary persons, and persons with disabilities. Please advise us of any accommodations needed to ensure you can access and complete the submissions process.