Rooms Division Manager- Delta Guelph Conference Center,Guelph,ON

Hotel Equities, a multi\-award\-winning hotel development and hospitality management company, is currently searching for a remarkable **Rooms Division Manager** for the **Delta Hotels Guelph Conference Center, Guelph, ON** . **Job Purpose:** This position is responsible for overseeing all day\-to\-day Rooms Division operations to deliver an excellent service experience while evaluating guest satisfaction and setting department targets and objectives. **Essential Job Duties And Responsibilities:** The position requires the ability to perform the following essential job functions, with or without reasonable accommodation: * Supervises Rooms Division operations including Front Office, Housekeeping, Concierge, and Hospitality departments. * Ensures the efficient and effective operation of the Housekeeping and Front Office departments. * Ensures guest satisfaction levels and monitors guest service scores, comments, and social interactions to provide continuous improvement. * Sets expectations, targets, and objectives. * Generates projected revenue levels while operating department(s) within budgets. * Participates in the development of short\-term and long\-term financial and operational plans for the hotel. * Establishes and maintains an appropriate level of community involvement. * Ensures security and safety of the hotel’s assets. * Remains current on business trends and local activities. * Maintains good communication and working relationships in all hotel areas and with external customers and suppliers. * Recruits, manages, trains, and develops the Rooms Division team. * Contributes to succession planning within the hotel and company. * Ensures proper handling of guest complaints. * Assists in the development of new programs to increase guest satisfaction and operational excellence. * Maintains compliance with all local, state, and federal laws and regulations. * Ensures hotel policies and procedures are adhered to. * Assists the General Manager with execution of marketing, sales, and operational activities to meet or exceed the hotel’s business plan. * Performs all other duties as assigned by management. * Provides financial information to hotel managers to ensure understanding and compliance. * Supports other departments to ensure compliance with hotel policies and procedures. * Ability to utilize and train staff on Front Desk and reservation systems. * Ability to read, interpret, and accurately forecast business service levels. * Promotes an open\-door policy among all team members. * Perform in the capacity of any position supervised. * Participates in the Manager on Duty program. **Other Duties:** This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities required. Duties may change at any time with or without notice. **Required Skills/ Abilities:** * Ability to read and interpret business records and statistical reports. * Strong mathematical skills to interpret financial data and prepare budgets. * Ability to analyze and interpret policies and procedures. * Understanding of government regulations affecting business operations. * Ability to make decisions based on reports, data, and experience. * Strong interpersonal skills to deal with customers, team members, and officials with tact and professionalism. * Ability to plan, organize, and manage the work of others. * Ability to multitask and handle frequent interruptions. * Strong verbal and written communication skills. * Ability to take full responsibility for managing hotel operations. * Conflict resolution and problem\-solving skills. * Ability to train, lead, and motivate staff to ensure guest satisfaction. * Basic to intermediate math skills for calculations and budgeting. * Strong listening and communication skills in English. * Coordination skills for managing time, place, and sequence of operations. * Ability to analyze information and make sound decisions. * Ability to use computer systems for reservations, room allocation, and assisting Front Desk operations. **Supervisory Responsibilities:** None **Education/ Experience:** * High School Diploma or equivalent. * Bachelor’s degree or 3\+ years of hotel management experience. * College\-level reasoning, math, and language skills. * Proof of authorization/eligibility to work in the United States. **Physical Requirements:** * Occasional standing, walking, sitting, and use of hands for handling objects or controls. * Occasional lifting or moving of office supplies up to 20 pounds. * Ability to climb stairs, reach, talk, and hear. * Minimal exposure to hazards, though potential exposure may occur. * Must maintain a neat, clean, and well\-groomed appearance. * **Other:** * The salary range for this position is $63,000 to $70,000 annually. * Being passionate about people and service. * Strong communication skills are essential when interacting with guests and employees. * Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. * **Amazing Benefits At A Glance:** + Team Driven and Values Based Culture + Medical/Dental/Vision + Vacation \& Holiday Pay + Same\-day pay available + Employee Assistance Program + Career Growth Opportunities/ Manager Training Program + Reduced Room Rates throughout the portfolio + Third Party Perks (Movie Tickets, Attractions, Other) + Employee discount + Flexible schedule