Rooms Division Manager

**The Role** At Arthouse, the guest experience is shaped long before and long after check\-in. We’re looking for a Rooms Division Manager to lead the Front Office function and take ownership of the overall rooms journey. Someone who understands that this is where first impressions are made, problems are solved, and loyalty is built. This role is about creating a seamless, confident operation that feels organised behind the scenes and effortless to the guest. You’ll lead the Front Office team, drive standards, and ensure every arrival, stay, and departure reflects the Arthouse experience. What You’ll Be Responsible For Front Office Leadership * Lead and develop the Front Office team to deliver a confident, engaging, and consistent guest experience * Set clear expectations around service, presentation, and communication * Be visible on the floor, supporting the team during key service periods * Create a culture where standards are understood, owned, and delivered every day Guest Experience \& Journey * Oversee the full guest journey from pre\-arrival through to departure * Ensure all guest interactions feel personal, efficient, and well handled * As part of the senior team you will lead guest lead initiatives to provide bespoke and innovative experiences * Resolve guest issues quickly and professionally, turning problems into positive outcomes * Work closely with Housekeeping and Maintenance to ensure room readiness and quality Operations \& Flow * Manage daily operations of the Front Office, ensuring smooth and efficient service at all times * Oversee room allocations, arrivals, departures, and occupancy planning * Ensure strong communication across departments to maintain operational flow * Continuously review and improve processes to enhance efficiency and experience Commercial Awareness * Support the delivery of room revenue targets through effective inventory management and upselling * Drive team engagement with upselling and guest experience enhancements * Understand demand patterns and work closely with the commercial team to maximise performance Standards, Compliance \& Systems * Ensure all Front Office procedures are followed consistently and accurately * Maintain compliance with company policies, data protection, and guest security * Ensure systems (PMS/CRM) are used effectively and accurately * Support audit readiness and maintain high operational standards People \& Development * Recruit, train, and develop a strong Front Office team * Conduct regular 1:1s, performance reviews, and development planning * Manage rotas in line with business levels and budget * Create a positive, supportive working environment that encourages growth What We’re Looking For * Experience in a Front Office or Rooms Division leadership role within a luxury or lifestyle hotel environment * Strong understanding of guest journey, service delivery, and operational flow * A confident leader who is comfortable being present and visible * Organised, calm under pressure, and solutions\-focused * Commercially aware, with the ability to balance service and performance * An understanding that culture is how we show up every day Key Traits * Guest\-focused * Organised and decisive * Strong communicator * Detail\-aware * Enthusiastic, calm and composed Why Arthouse Arthouse is built on character, not convention. The arrival experience is where that character comes to life first. This role is about setting the tone, creating flow, and making sure every guest interaction feels considered, not routine.