Restaurant Manager

**About Us:** French Spirit Coffee Shop is a premium F\&B company bringing the elegance of French café culture to international markets. We operate Ladurée franchises in Arabia, China, Egypt, and Morocco, and PAUL in Spain, offering luxury pastries, artisanal breads, and authentic French dining experiences.    **Job Summary:** The Restaurant Manager is responsible for overseeing the daily operations of the Ladurée boutique/restaurant, ensuring exceptional guest experience, maintaining brand standards, and achieving financial targets. This role requires strong leadership, attention to detail, and a passion for luxury hospitality.   **Key Responsibilities:**   ***Operations Management*** * Oversee day\-to\-day restaurant operations, ensuring smooth service flow * Maintain the highest standards of cleanliness, hygiene, and presentation * Ensure compliance with company policies, local regulations, and food safety standards ***Customer Experience*** * Deliver exceptional and personalized customer service in line with Ladurée standards * Handle guest feedback, complaints, and special requests professionally * Ensure a refined and welcoming atmosphere at all times ***Team Leadership*** * Recruit, train, and develop team members * Schedule staff efficiently to meet operational needs * Motivate and lead the team to achieve service excellence ***Sales \& Financial Performance*** * Monitor daily sales, KPIs, and profitability * Implement strategies to drive revenue and control costs * Manage inventory, ordering, and stock levels ***Brand Standards*** * Uphold the image and luxury positioning of Ladurée * Ensure visual merchandising and presentation meet company guidelines * Promote products such as macarons, pastries, and beverages   **Qualifications \& Requirements:** * Bachelor’s degree in Hospitality Management or related field (preferred) * Minimum 3–5 years of experience in restaurant or café management (luxury or premium brands preferred) * Strong leadership and interpersonal skills * Excellent communication skills (English required; Arabic required) * Knowledge of POS systems and basic financial reporting * Passion for hospitality, luxury service, and attention to detail **Key Competency:** * Customer\-centric mindset * Leadership and team development * Problem\-solving and decision\-making * Time management and organizational skills * Strong aesthetic sense aligned with luxury brands **Working Conditions:** * Flexible working hours including weekends and holidays * Fast\-paced, high\-end hospitality environment