Remote Customer Service Representative

We get a lot of applications, to make sure your application is seen, fill this 3\-minute Jotform Application (copy/paste into browser): https://form.jotform.com/253174078735160 **Company:** Ascenturi **Location:** Remote **Schedule:** U.S. Business Hours **Type:** Full\-Time **Summary:** Ascenturi is a fast\-scaling global BPO company that has grown to 100\+ team members in under a year. We’re hiring a **Remote Customer Service Representative** to support outbound engagement and appointment scheduling for licensed U.S.\-based insurance professionals. This role is ideal for individuals seeking a **remote customer support job** , **work\-from\-home call center role** , or **entry\-level client service opportunity** with strong growth potential. You’ll be working closely with experienced U.S. leadership, using proven systems, and contributing to a rapidly expanding team projected to grow significantly in the coming months. **Responsibilities:** * Handle 350–450 outbound customer calls daily using CRM and auto\-dialer systems * Provide professional customer support while explaining services and appointment details * Follow structured call scripts while maintaining a natural, engaging tone * Schedule appointments directly into internal booking systems * Update CRM records with accurate call notes and lead statuses * Meet daily, weekly, and monthly KPIs for performance and productivity * Participate in coaching sessions, training programs, and team meetings * Assist with additional administrative or support tasks as needed **Qualifications:** * Strong English communication and customer interaction skills * Experience in customer service, call center, or client support roles is a plus * Comfortable handling high\-volume outbound calls * Reliable high\-speed internet (with backup preferred) and stable power supply * Access to a laptop/desktop and smartphone * Self\-motivated with strong time management in a remote environment * Ability to learn quickly, follow processes, and accept feedback **What We Offer:** * **100% Remote Work:** Flexible work\-from\-home environment aligned with U.S. hours * **Paid Training \& Development:** Learn customer engagement and sales support skills * **Career Growth:** Opportunities for promotion into leadership roles as we expand * **Supportive Team Culture:** Collaborative, performance\-driven, and growth\-focused environment