Job Description
Our client National Bank of Pakistan (NBP) is looking for a Product Manager – Roshan Digital Account (AVP / VP) in REMOTE
"The Nation's Bank", National Bank of Pakistan aims to support the financial well-being of the Nation along with enabling sustainable growth and inclusive development through its wide local and international network of branches. Being one of the leading and largest banks of Pakistan, National Bank of Pakistan is contributing significantly towards socioeconomic growth in the country with an objective to transform the institution into a future-fit, agile and sustainable Bank.
In line with our strategy, the Bank is looking for talented, dedicated and experienced professional(s) for the following position in the area of Digital Banking.
The individuals who fulfill the below basic-eligibility criteria may apply for the following position:
Position / Job Title:
Product Manager Roshan Digital Account (AVP / VP)
Reporting to:
Unit Head Product Roshan Digital Account
Educational /Professional Qualification:
- Minimum Graduation or equivalent from a local or international university / college /
institute recognized by the HEC of Pakistan
- Candidates having a Masters degree and / or any other relevant professional
certification(s) will be preferred
Experience:
- Minimum 06 years of experience in Banking and / or Financial Institution(s) and / orTelecom and / or Fintech and / or relevant field, out of which minimum 03 years ofexperience in Customer onboarding and / or Digital Onboarding and / or Roshan DigitalAccount and / or UI / UX
- Preference will be given to the candidates with at least 03 years of relevant experience inRoshan Digital Account
Other Skills / Expertise / Knowledge Required:
- Manage and expand the RDA product suite
- Ability to conduct market research on diaspora banking needs, competitor offerings, and
global remittance trends
- Knowledge of KYC, AML, and other regulatory requirements relevant to RDA
- Ability to coordinate with marketing to design and execute marketing campaigns targeting
overseas Pakistanis
Outline of Main Duties / Responsibilities
:
- To support the development and execution of the Banks Roshan Digital Account strategyin alignment with the Banks digital banking objectives, overseas customer acquisitiongoals, and regulatory requirements
- To lead and mentor the Customer Experience \& onboarding team, fostering collaboration
and accountability
- To ensure consistent, compliant, and customer-centric experience design across all digital
channels onboarding channels to build trust, drive adoption, and reduce complaints
- To continuously review and optimize customer onboarding journeys across Mobile Appand Web channels to improve conversion rates, reduce drop-offs, and enhance customerexperience
- To develop and maintain Product Program Document (PPD) in line with SBP directives
- To continuously refine campaign strategies based on analytics, customer feedback, and
SBP expectations
- To conduct product and campaign training sessions for cross-functional teams.
- To draft, update, and refine SOPs for customer experience and onboarding processes
across digital channels
- To present insights to senior leadership to support strategic decision-making
- To perform any other assignments as assigned by the supervisor(s)
Place of Posting:
Karachi
Assessment Interview(s)
Only shortlisted candidates strictly meeting the above-mentioned basic eligibility criteriawill be invited for panel interview(s).
Employment Type:
The employment will be on contractual basis for three years which may be renewed ondiscretion of the Management. Selected candidates will be offered compensationpackage and other benefits as per Banks Policy / rules.
Apply within 10 working days from the date of this job posting.
Applications received after due date will not be considered in any case. No TA / DA will be admissible for interview.
National Bank of Pakistan is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of gender, religion, or disability.