Principal Technical Writer I - Core Docs - Documentation

What is The Role

We are seeking a Principal Technical Writer to join a team dedicated to documenting our most sophisticated platform features. You will act as a lead contributor and collaborator, bridging the gap between core engineering teams and our global community of users and developers building powerful, data-driven applications. You will help lead the strategic narrative for how the world adopts and implements our technology, and you will actively shape the workflows, patterns, and culture that make the entire team more effective.

We value diverse paths into technical writing. Whether you have come from engineering, customer support, professional services, or the field, what matters most is that you can make complex technology understandable for the people who need to use it. If you have been writing runbooks, knowledge base articles, implementation guides, or onboarding content as part of a support or consulting role, we want to hear from you.

Does this sound like the job for you? Check out our docs, tinker with our products, and think about where you fit in. Show us your writing chops and tell us what you can bring to the role. Upload writing samples, or provide links to your portfolio or GitHub contributions.

What You Will Be Doing

• Lead through influence across the documentation organization. Own content for complex technical areas, but your impact extends beyond your own output. You'll establish content patterns and quality standards that other writers adopt, and guide peers through ambiguous, high-stakes documentation challenges without requiring formal authority.
• Champion AI-augmented documentation practices. Model thoughtful AI adoption by establishing and pushing standards for leveraging AI tools, knowing when to use them, and ensuring that outputs meet technical accuracy standards.
• Drive the architecture of complex, multi-layered technical content. Identify gaps in information architecture before they become user problems, and you propose structural solutions that scale.
• Set the quality benchmark for the team. Engage deeply with the product through hands-on use, and your peer reviews go beyond accuracy, they model how to think about audience, structure, and completeness. Engineers and PMs seek your review because it consistently makes content better.
• Shape multi-functional alignment. Work closely with Engineering, Product Marketing, and Support. You convene conversations with these teams, surfacing documentation needs early in the product lifecycle, and ensuring the team has a seat at the table when decisions are made.

What You Bring 

• 7+ years in a SaaS or developer-focused environment: In roles such as technical writer, solutions engineer, support engineer, or technical consultant, with demonstrated experience contributing to customer-facing documentation, knowledge bases, or technical enablement content.
• Practical AI tool fluency: You use AI to accelerate research and writing and apply strong editorial judgement to validate accuracy and maintain quality. You can speak concretely to how AI enhances your workflows.
• Advanced technical acuity: The ability to quickly grasp and document complex topics, such as modern data technologies, search, and AI/ML concepts.
• Technical Fluency: Comfortable reading Java, JSON, and similar code, and you use that fluency to drive accuracy at the source, catching issues in specs and prototypes, not just in drafts.
• A Docs-as-Code Approach: Proficient with Git, Markdown, and modern documentation tooling, and you actively help the team level up how it uses these tools. Improving pipelines, reviewing workflows, and identifying where automation can create leverage.
• Strong Information Architecture Skills: A principled, repeatable approach to organizing content, and you can articulate and defend those decisions to engineering and product partners.
• Collaborative Leadership in a distributed environment: Consistent track record of elevating the work of those around you through mentorship, shared standards, and a culture of thorough, respectful peer review.
• Brings deep customer empathy and a practitioner's instinct to documentation. You have debugged customer issues, run implementations, or built solutions, and you translate that experience into content that meets users where they are, while making that audience perspective contagious across the team.
• Thrives in ambiguity at a strategic level. You don't just manage uncertainty, you help the team navigate it by setting direction when requirements are unclear and knowing when to push for alignment.
• Embrace new and emerging tooling to improve your accuracy and efficiency. This includes AI writing and research tools. We expect our writers to use them thoughtfully to move faster and focus energy on the work that requires human judgment.

Bonus Points

• Experience with Elasticsearch or similar data and search technologies.
• Experience contributing to open source projects.
• Comfortable working on the command line and writing basic scripts to automate tasks.