Patient Scheduling Specialist

**Responsibilities:** * • Schedule, confirm, and manage patient appointments efficiently using **Athenahealth and eClinicalWorks (eCW)** scheduling systems. * Coordinate appointment availability with healthcare providers while accommodating patient preferences. * Communicate with patients regarding appointment details, preparation instructions, and scheduling updates. * Handle appointment rescheduling, cancellations, and follow\-up communications professionally. * Accurately update and maintain patient demographics, insurance details, and appointment records in the EMR system. * Ensure complete and accurate documentation of scheduling changes and patient interactions. * Collaborate closely with physicians, clinical staff, and front\-desk teams to optimize patient flow. * Address urgent scheduling requests and communicate changes promptly to the relevant teams. * Resolve scheduling conflicts such as double bookings, last\-minute changes, and provider availability issues. * Troubleshoot scheduling barriers including insurance verification issues, prior authorizations, and patient\-related concerns. * Maintain strict patient confidentiality and ensure compliance with **HIPAA regulations** and internal policies. **Requirements:** * Minimum **Bachelor’s Degree** or equivalent qualification. * **2–3 years of proven experience** in patient scheduling, healthcare coordination, or medical customer service. * Hands\-on experience with **Athenahealth and eClinicalWorks (eCW) EMR/EHR systems** is mandatory. * Strong understanding of patient scheduling workflows, insurance verification, and medical office coordination. * Excellent **English communication skills** (written and verbal). * Strong attention to detail with the ability to work independently in a fast\-paced environment. * Team\-oriented mindset with excellent collaboration skills. **Benefits:** * Market Competitive Salary * Travelling Allowance * Medical Allowance * Leave Encashment * Career Growth Timings: 5pm \- 2am. Job Type: Full\-time Location: Gulberg II, Lahore Please share your resume at arif.riaz@vss\-world.com