Parts and Services Sales Manager | Mining | Europe

**The Company** Globe 24\-7, in partnership with a leading mining equipment manufacturer, is seeking an experienced Parts and Services Sales Manager to support customers across Europe. **The Role** The incumbent is responsible for maintaining and developing strong customer relationships, driving parts and services sales, and ensuring a high level of customer experience. The role requires a strong focus on inventory planning, parts consumption, training requirements, and service needs at mine and tunnelling sites, while serving as a key member of the account management team. The role reports to the Services Director. **The Responsibilities** Business Growth and Sales: * Execute the parts and services sales strategy, driving growth within existing and new customer accounts through strong market intelligence. * Support customer planning activities related to spare parts, consumption levels, and available product and service offerings. * Build and maintain strong customer relationships that contribute to long\-term business growth and profitability. * Deliver against customer\-specific monthly revenue targets. * Identify opportunities to increase sales by analysing customer purchasing trends and developing appropriate solutions. * Support recommended spare parts planning, total cost of ownership initiatives, and opportunities related to rental and used equipment. * Assist with backlog management by working with internal and external stakeholders to mitigate parts shortages. * Conduct customer meetings both on\-site and remotely, including preparation, follow\-up, action tracking, and the preparation of quotations and proposals. * Provide customer feedback to engineering and production teams regarding quality, reliability, and service performance. * Maintain accurate customer fleet information and operating hours within company systems. Financial Management: * Assist with forecasting activities based on expected growth, historical spend, and actual order intake. * Develop and execute sales plans in a profitable and accountable manner. Stakeholder Management: * Maintain a customer\-focused approach that supports business growth. * Build and manage effective relationships with both internal and external stakeholders. * Collaborate closely with the equipment sales team to support account management and business development activities. * Gather market intelligence, monitor competitor activity, and share relevant insights with the sales and service teams. Health, Safety, Environment and Quality (HSEQ): * Comply with all company HSEQ policies and promote compliance within the broader team. * Support initiatives that enhance health, safety, environmental, and quality performance. * Assist with risk assessments, incident investigations, and the implementation of improvement actions. * Contribute to the development and maintenance of HSEQ documentation where required. Personal Responsibility: * Ensure compliance with company values, policies, and procedures. * Demonstrate a commitment to continuous improvement through ongoing learning, product knowledge development, and competency training. * Stay informed of industry developments, competitor activities, and factors affecting customers and sales performance. * Maintain relevant industry certifications and pursue ongoing professional development where applicable. * Actively contribute as a collaborative member of both the sales and service teams. **The Requirements** * Must have existing work rights within the EU or Switzerland. * Proven experience and knowledge of underground mining operations, mining equipment, and heavy equipment maintenance. * Demonstrated experience in aftermarket sales, account management, or business development within the mining or heavy equipment sectors. * Strong commercial acumen with the ability to identify growth opportunities and build long\-term customer relationships. * Experience working with spare parts, service offerings, inventory planning, forecasting, and customer account management. * Willingness to travel extensively, with up to 75% of working time spent travelling within Europe. * Excellent communication, stakeholder management, and relationship\-building skills. * Ability to work effectively in a fast\-paced environment with competing priorities **The Rewards** * Remote\-based role within Europe, with up to 75% travel across the region. **Contact Us** Please apply directly by submitting your resume, preferably as a Microsoft Word document.