Operations Specialist, Citi Bike

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft Urban Solutions is the operator of six bikeshare systems across the country, including Citi Bike, the New York City region’s bike share system. We’re looking for an Operations Specialist who wants to continue the micromobility revolution. 

As the Operations Specialist, you will support the Citi Bike team develop and execute operational plans with a consistent eye towards service quality, operational excellence, continuous improvement, and the overall customer experience. You’ll roll up your sleeves for some hands-on problem solving, while also tackling big picture projects to improve the Citi Bike system. 

If you share our vision for active transportation that empowers local communities, reduces our environmental footprint, and brings people together, then we’d love to meet you! 

Responsibilities:

• Ensure smooth daily field operations: create/refine playbooks and SOPs, oversee aspects of operating partner relationship management, and travel across New York City to perform regular quality checks in field and depot
• Support operating partner’s ebike battery charging operation, including managing battery inventory counts, auditing charging processes, and coordinating across teams for equipment troubleshooting
• Own end-to-end invoicing processes and asset tracking and management tools for bike deployments and spare parts to support the success of the business 
• Conduct deep-dive analysis to identify root causes of operational issues, using insights from field operations and data to collaborate with teams, implement solutions, and drive performance improvements
• Assist in managing the Citi Bike service delivery operation - handling special requests for partner events, supporting system rebalancing needs, and gradually growing to understand system health metrics more broadly
• Communicate clearly and confidently with stakeholders, operating partners, and vendors, tackling challenging conversations when necessary
• Manage shifting priorities effectively, adapting to dynamic needs while maintaining a positive, solution-oriented attitude

Experience:

• Bachelor’s degree with 3+ years of relevant work experience in a complex, fast-moving operations role
• Excellent organizational skills, task management skills, and attention to detail, with an ability to zoom out and understand the bigger context of your work
• Strong written and verbal communication skills
• Proven track record of analytical problem-solving, plus proficiency in Excel or Google Sheets
• Willingness and ability to work from multiple locations across New York City, including warehouses and Citi Bike stations in the field
• Knowledge of New York City geography and neighborhoods 
• Interest in biking/bikeshare, sustainable transportation, transportation planning, or cities
• Nice to have: 
• Mechanic skills or experience
• Experience in a warehouse or hands-on operations environment
• SQL skills

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the New York City area is $72,000 - $90,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.