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Full-time
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Posted 3 weeks, 3 days ago
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Job Description
Company: Trio By Maham
Position: Operations Manager
Location: Lahore
Employment Type: Full-Time
About the Role
Trio By Maham is looking for an experienced and proactive
Operations Manager
to oversee the complete day-to-day operations of our café. The ideal candidate will be responsible for managing staff, coordinating departments, maintaining service standards, controlling costs, and ensuring smooth overall operations.
Key Responsibilities
- Manage and supervise
all day-to-day café operations
.
- Coordinate between
kitchen, service, bakery, inventory, and management teams
.
- Supervise staff attendance, punctuality, performance, and discipline.
- Ensure excellent customer service and resolve customer complaints professionally.
- Monitor food quality, presentation, hygiene, and service standards.
- Manage inventory, stock levels, wastage, and daily consumption.
- Coordinate with procurement/store teams to ensure timely availability of supplies.
- Monitor daily sales, expenses, cash handling, and operational reports.
- Ensure proper opening and closing procedures are followed.
- Develop and implement operational SOPs and ensure staff compliance.
- Identify operational issues and take timely corrective actions.
- Monitor staff productivity and prepare performance reports when required.
- Ensure compliance with
food safety, cleanliness, and health \& safety standards
.
- Coordinate with management regarding operational requirements, staffing, and business performance.
- Support promotions, events, and other café activities.
- Ensure the café maintains a professional, organized, and welcoming environment.
- Take ownership of overall operational efficiency and business performance.
Requirements
- Bachelor’s degree in
Business Administration, Hospitality Management, or a related field
.
- 3–5 years of experience
in café, restaurant, hospitality, or food \& beverage operations.
- Proven experience managing teams and multiple operational functions.
- Strong knowledge of
restaurant/café operations, inventory, cost control, and customer service
.
- Excellent leadership, communication, and problem-solving skills.
- Strong organizational and time-management abilities.
- Ability to work in a fast-paced environment and handle operational pressure.
- Proficiency in MS Office and basic reporting tools.
- Willingness to work flexible shifts, weekends, and public holidays.
Preferred Skills
- Strong understanding of
F\&B operations and cost management
.
- Experience in staff scheduling and performance management.
- Knowledge of POS systems and inventory management software.
- Ability to analyze sales and operational reports.
- Strong leadership and team-building skills.
Key Performance Areas
- Smooth daily café operations
- Customer satisfaction
- Staff productivity and discipline
- Food quality and service standards
- Inventory and wastage control
- Cost management
- Sales and operational efficiency
- Hygiene and compliance
- If you are an experienced F\&B professional with strong leadership and operational management skills, we would love to hear from you.