Operations Manager – Multi-Unit Restaurants (UAE)

Operations Manager – Multi-Unit Restaurants (UAE)

Location: United Arab Emirates (multi-site, field-based)

Salary: AED 20000-25000

Reports to: Head of Operations / General Manager, UAE

Portfolio: 5 restaurants — sports bar / casual dining brand

About the Role

We're looking for a hands-on Operations Manager to take full ownership of day-to-day standards, sales growth, and profitability across a 5-restaurant portfolio operating under a well-established international sports bar and casual dining brand in the UAE.

Key Responsibilities

Operational Standards \& Compliance

• Own day-to-day execution of brand standards across food safety, prep discipline, kitchen efficiency, bar operations, and service.
• Lead and prepare for franchisor audits, ensuring consistent compliance across all 5 sites.
• Identify and close operational gaps before they become guest or compliance issues.

Sales Growth \& Guest Experience

• Drive local sales growth through local marketing initiatives, promotions, and guest experience improvements.
• Own and improve NPS/OSAT scores across the portfolio, with hands-on guest recovery and complaint resolution.
• Leverage delivery platforms and online ordering channels to grow incremental revenue.

P\&L \& Cost Control

• Hold restaurant-level P\&L accountability across all 5 units — COGS, labour cost, and overall profitability.
• Proactively identify margin leaks and implement corrective action plans.
• Provide input on capex trade-offs and investment priorities across the portfolio.

People \& GM Development

• Hire, train, coach, and retain General Managers and shift leaders.
• Document performance formally, building clear development plans for future leaders.
• Oversee and support a combined team of 100+ hourly team members through the GM and shift leader structure.

Must-Have Qualifications

• 8–12 years of experience in casual dining or sports bar restaurant operations.
• 3+ years as an Area Manager or Senior Area Manager, managing 3–5 restaurants simultaneously.
• Direct, restaurant-level P\&L accountability, including COGS, labour cost, and food safety management.
• A proven track record of growing sales and guest satisfaction (NPS/OSAT) across multiple units.
• Experience managing 100+ hourly team members through a GM and shift-leader structure.
• Solid working knowledge of brand standards and franchisor audit processes