Onboarding Specialist

Job Description * Support the Client Success team in managing day\-to\-day communication with clients. * Understand client requirements and assist in ensuring timely delivery of solutions. * Coordinate with internal teams (Engineering, Support, and Operations) to address client needs and concerns. * Assist in tracking and reporting client satisfaction, retention, and engagement metrics. * Participate in client onboarding and training sessions to ensure a smooth experience. * Maintain client information in CRM systems and support documentation of feedback and service improvements. * Learn and apply best practices for client relationship management and service excellence. Requirements * Bachelor’s degree in Business, Marketing, Communications, or a related field. * Candidates with 1 to 2 years of experience in a client\-facing or support role are encouraged to apply. * Strong communication skills (verbal and written) in English. * Willingness to work in  **US Shift (6 PM to 3 AM) or AUS Shift (3am to 12pm)** to support international clients. * Basic understanding or familiarity with CRM systems (e.g., Salesforce, HubSpot) will be an advantage. * Positive attitude, eagerness to learn, and passion for delivering exceptional client experiences. Job Type: Full\-time Work Location: In person