Night Shift Travel Support Agent – Swedish Language

****Who are we?**** We Dibbers are passionate travel enthusiasts who want to make travel planning as easy as possible – just a few clicks and you're ready to go! Our cutting\-edge online travel platform empowers customers to handle straightforward bookings themselves, while our dedicated support team focuses on helping with more complex cases and last\-minute challenges. We are now looking for a **Travel Support Agent within EU** to join our growing team! In this role, you’ll help ensure an exceptional travel experience by assisting customers when automation and self\-service aren’t enough. Let’s connect and discuss how you can make a difference on our team! **Apply to DIB if you have:** * Excellent knowledge of Amadeus GDS, with at least 2 years of experience * Strong skills in flight reservations, including handling special requests, voluntary \& involuntary changes, ticket issuing, and refunds * Experience with booking other travel products such as hotels, trains, buses, rental cars, and ground transportation * Fluency in spoken and written Swedish and English – knowledge of Danish and/or Norwegian is a big plus * A genuine passion for customer service, with excellent communication skills and a solution\-oriented mindset * Bonus points if you have experience working with Zendesk and LinkOnline **What you’ll do:** * Assist travelers with new bookings, itinerary changes, disruptions, urgent issues, and complex requests * Provide empathetic, professional support via phone, email, and chat * Ensure every interaction reflects our values of speed, care, and efficiency * Coordinate with Tech, Sales, Customer Success and Product teams to resolve user issues * Cover night shifts \- 10pm to 6am * Stay updated on airline policies, travel regulations, and system changes ****What’s** awesome about working at DIB?** * Be part of a fast\-growing, modern travel company where your voice matters. * Fully remote working model * Training, learning, and development opportunities – we invest in your growth. * A supportive, ambitious, and international team. Send us your CV in English and become part of a passionate team reshaping the future of travel! At DIB, every support ticket is an opportunity to turn a problem into a positive memory.