Manager People Shared Solutions

Who we are

At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next. We are Team FedEx and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.

This isn’t a place to get just a job. Here, you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet.

Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence.

Our Values

We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results.

With one FedEx culture, we:

Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next

Awards

• FedEx has consistently ranked among the top 20 in the “World’s Most Admired Companies” report, published in FORTUNE magazine, since 2001
• Ethisphere named FedEx as one of World’s Most Ethical Companies® in 2023

Job Description

Key Responsibilities

• Monitor MSP Talent Acquisition service delivery performance against SLAs, KPIs, and operational targets to ensure timely and accurate recruiting support.
• Serve as the primary escalation point for TA service delivery issues, coordinating resolution activities between MSP partners, COEs and other HR Stakeholders
• Validate operational reporting accuracy, recruiting performance metrics, and compliance with contractual and governance expectations.
• Lead day-to-day service governance activities, including operational reviews, issue tracking, risk management, and performance oversight.
• Partner with HR Service Management to drive continuous improvement initiatives focused on recruiting process efficiency, service quality, candidate experience, and stakeholder satisfaction.
• Monitor service trends, root causes, and recurring operational issues to support proactive risk mitigation and process optimization.
• Ensure governance processes, operational documentation, and reporting standards are maintained across Talent Acquisition service delivery activities.
• Support stakeholder communications and leadership reporting related to recruiting performance, operational risks, vendor performance, and issue resolution activities.

Knowledge and Experience

• Extensive experience in Talent Acquisition operations, recruiting services, shared services, or outsourced service delivery environments.
• Strong understanding of recruiting operations, SLA governance, workforce planning processes, and vendor management practices.
• Proven experience managing operational escalations and coordinating cross-functional issue resolution activities.
• Experience validating recruiting metrics, operational reporting, and contractual performance requirements.
• Experience working within MSP, RPO, or outsourced Talent Acquisition delivery models preferred.

Key Skills

• Service Management
• Talent Acquisition Operations
• Stakeholder Management
• Vendor Management
• Operational Governance
• Data \& Analytics Literacy

Qualifications and Expertise

• Bachelor's degree in human resources, Business Administration, or a related field. Master's degree or MBA in Human Resources is preferred.
• 12–15 years of progressive HR experience, with significant exposure to Talent Acquisition, HR Operations, or Shared Services.
• Proven experience managing end-to-end Hire-to-Retire processes, with strong expertise in Talent Acquisition operations and onboarding.
• Experience managing external recruitment partners, Managed Service Providers (MSPs), Recruitment Process Outsourcing (RPO) providers, or staffing vendors.
• Strong understanding of recruitment governance, workforce planning, requisition management, interview coordination, onboarding, and HR compliance.
• Experience working with Applicant Tracking Systems (ATS), HRIS platforms (such as Workday, SAP SuccessFactors, or Oracle HCM), and reporting tools.
• Demonstrated ability to establish and monitor Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and vendor performance metrics.
• Strong analytical skills with experience using recruitment and HR metrics to drive operational improvements and informed decision-making.
• Experience in a global, matrixed, or shared services environment is highly desirable.
• Lean, Six Sigma, or process improvement certification is a advantage.
• Stakeholder Management \& Influencing
• HR Process Excellence
• Service Delivery Management

Job Description Summary

The Manager - People Shared Solutions is responsible for leading operational governance, service performance management, and issue resolution activities for Talent Acquisition services delivered through MSP partners. Ensure service delivery consistently meets SLAs, KPIs, contractual obligations, and operational performance standards. Act as the primary interface between MSP delivery teams and COEs, driving service transparency, operational discipline, and continuous improvement initiatives that enhance recruiting service quality, efficiency, and stakeholder experience.

What You Can Expect

• Attractive remuneration package
• Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, training and leadership programs and cross-functional projects, where applicable
• Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be
• Health \& wellness, employee assistance, and rewards and recognition programs
• Special employee discounts on shipping, travel, and more

Our Commitment to Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities