Manager on Duty

**Company Description** Sheraton Vancouver Guildford Hotel is the largest hotel and convention destination in Surrey, British Columbia, serving as a hub for business and social gatherings. Conveniently located just off Highway 1, the hotel provides seamless access to downtown Vancouver, Abbotsford, and the U.S. border. Boasting Surrey’s largest inventory of guest rooms and over 27,000 square feet of versatile meeting and event space, the hotel is an ideal venue for conferences, corporate events, and celebrations. Guests can enjoy premium amenities such as a heated outdoor pool, a modern fitness center, and curated dining experiences at MiXT Restaurant \& Lounge. The Sheraton Vancouver Guildford Hotel is proud to be a key player in bringing the community together. **Role Description** The Manager on Duty is a full\-time, on\-site role located in Surrey, BC. The role is responsible for managing the evening and weekend hotel operations of the property. This position requires strong attention to detail, directorship of Marriott Brand Standards, leadership skills and the ability to effectively work in all departments within the hotel. Other duties include promptly responding to guests needs, ensuring safety and security of rooms, and maintaining inventory and cost controls. Establishes a friendly environment with a positive attitude works quickly and efficiently and leads by example for our associates to follow. **ESSENTIAL FUNCTIONS:** **General Duties and Expectations:** * Providing a visible management presence while on duty * The Manager on Duty oversees all hotel operations during shift * Represents hotel management in resolving any guest or hotel related situations * Extends professionalism and courtesy to guests and associates at all times and exceeds their expectations * Ensures that the property and all associates are meeting and exceeding brand standards and be proactive with any implementations or changes ·      Respond to Guest Voice matters. ·      Inventory control in the absence of the Rooms Controller and Revenue Manager to open and close house or a room type oversold situation ·      Request assistance from Marriott support desk for assistance and inventory management * Walk through Kitchen, Fitness Center, Food and Beverage areas and guestroom floors at least twice each week to look for maintenance, cleanliness or safety concerns * Maintains key control to ensure staff follows proper procedures * Provides a safe working environment in compliance with WorkSafeBC * Have a thorough knowledge of emergency procedures and implementation as well as recognizing and correcting potential safety hazards * Leads by example demonstrating self\-confidence, energy and enthusiasm as well as being approachable and available for associates * Utilizing and maintaining property maintenance software * Sets clear performance expectations with the General Manager and the Director of Rooms and solicits feedback for continuous improvement * Participates in management meetings as required * Ensure uniform and personal appearance are clean and professional * Conduct 3 detail RPM Rooms Preventative, and 3 room checks daily to ensure Marriott Standards are being met. Log any guest room deficiencies into GXP for maintenance complete and closed. **Managing the Guest Experience:** * Lives the “Welcoming” philosophy to our associates, our community and our guest * Act with integrity by respecting guest privacy and belongings * Motivates and empowers hotel staff to be proactive to deliver great guest service by encouraging timeliness and responsiveness to guest needs * Promotes GUESTVOICE to ensure positive performance * Assists in creating GUESTVOICE goals and manages these goals to drive high GUESTVOICE performance, responds to guest reviews within 48 hours **Conducting Human Resources:** * Assists Departmental managers in training new associates, orientations, and ensures consistent onboarding and training is compliant. * Takes proactive approaches when dealing with associate concerns and coach and counsel associates when needed * Adhere to all policies and procedures established by the Sheraton Vancouver Guildford Hotel and Marriott. * Ensures that regular, on\-going communication occurs (e.g., daily huddle) * Comply with Collective agreement with regards to ensuring associates take break periods and following Standard Operating Procedures and daily responsibilities **Expectations and Essential Skills:** * Must be dependable and reliable * Working a flexible schedule during peak business hours * Must be available to work a varied scheduled that may include mornings until late afternoon, weekends and nights and holidays * Ability to work with cleaning chemicals and maintain sanitary conditions * Desire to create an enjoyable work environment including mentoring, multi\-tasking and strong motivational skills * Must possess good time management skills, be a fast learner, self\-motivated, able to work in a fast\-paced environment and can understand and perform oral and written instructions and request clarification if needed * Effectively deal with internal and external guests and staff some of whom will require high levels of patience, tact, and diplomacy * Perform other job\-related duties as needed or by the request of the General Manager or the Director of Rooms **SUPPORTIVE FUNCTIONS** In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: ·   Responsible for enhancing the product and service that is presented to the guest. Able to make changes that respond to the marketplace and to guest needs, both present and anticipated. Recommend changes to the product and services.  ·    Responsible for maintaining quality of product and ensuring consistency in its delivery and standards. ·    Dealing with Sales enquiries in the absence of the Sales Department. ·    Able to exercise disciplinary action within the guidelines of the Collective Agreement. ·   Operate the department within Marriott policies as they relate to the ethical codes, standards of good business practice and local laws and regulations. **SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES** The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: ·      Must be able to speak, read, write and understand the primary language(s) used in the workplace ·      Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written ·      Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision ·      Must possess basic computational ability and basic computer skills ·    Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required ·      Extensive knowledge of the hotel, its services, and facilities ·      Ability to work under pressure ·      Working knowledge of federal, provincial and local laws governing equal employment opportunity and BC Human Rights Code, Innkeepers Act, Workers Compensation Act, Union Agreements, including, but not limited to the above statutes and their comparable provincial and local laws as where applicable.   **Physical Demands** ·   Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. ·  Must be able to remain in a stationary position 50% of the time, ability to move about on property and within the rooms, ability to position self to clean under desks or the floors, ability to operate a computer or other office equipment, move around the office or property, exchange information with guests over the phone and in person, and has the ability to move equipment or furniture weighing up to 50 pounds on property ·  Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task. ·   Must be able to exert well\-paced ability to reach other departments of the hotel on a timely basis. ·   Must be able to lift up to 40 lbs. occasionally. ·  Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. ·  Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. ·   Vision occurs continuously with the most common visual functions being those of near vision and depth perception. ·   Requires manual dexterity to use and operate all necessary equipment. ·  Must have finger dexterity to be able to operate office equipment such as computers, printers, 10\-key adding machine, multi\-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.   **QUALIFICATION STANDARDS** **Education** High school or equivalent education required. Bachelor’s Degree preferred.   **Experience** Minimum 2\-3 years of Manager/Supervisor experience required   **Licenses or Certificates** Valid BC Driver’s license required. **Salary: $65K** **Benefits:** * Dental care * Disability insurance * Extended health care * Life insurance * Vision Care * On\-site parking * Discounted food