Manager - Housekeeping (STMC)

**Job Description** The Manager – Housekeeping is responsible for the strategic planning, leadership, and overall management of housekeeping, cleaning, portering, linen, laundry, and uniform services across the facility. The role ensures the delivery of high\-quality, safe, compliant, and cost‑effective services aligned with regulatory requirements, contractual obligations, and organizational standards. The Manager provides operational oversight, performance management, and continuous service improvement while maintaining a clean, safe, and patient‑centered environment. **Responsibilities** **Key Responsibilities of the Role Strategic \& Operational Management** * Lead, plan, and manage all housekeeping operations, including cleaning, laundry, linen, uniforms, portering, waste management, and environmental services. * Develop and implement departmental goals, operational plans, KPIs, and budgets aligned with facility objectives. * Translate organizational strategies into effective housekeeping service delivery models. * Ensure adequate staffing levels, resource allocation, shift coverage, and contingency planning. **Contract \& Vendor Management** * Manage and monitor housekeeping service contracts to ensure compliance with agreed terms, SLAs, and KPIs. * Lead performance reviews with contractors, address gaps, and implement corrective actions. * Participate in contract development, renewal, and tender evaluation in coordination with relevant departments. * Ensure contractor staff meet facility standards, licensing, training, and competency requirements. **Quality, Compliance \& Risk Management** * Ensure full compliance with SEHA policies, regulatory requirements, infection control standards, occupational health and safety, and environmental guidelines. * Oversee audits related to housekeeping, environmental care, patient experience, linen usage, inventories, waste management, and safety. * Analyze audit findings, incidents, and complaints; develop and monitor improvement action plans. * Ensure effective emergency preparedness, disaster response readiness, and business continuity within the department. **Leadership \& People Management** * Provide leadership and direction to housekeeping officers, supervisors, and frontline staff. * Lead recruitment, onboarding, orientation, training, and development of staff and contractor teams. * Conduct performance evaluations, coaching, feedback, and disciplinary processes in line with HR policies. * Promote teamwork, accountability, and a culture of service excellence, safety, and continuous improvement. * Support nationalization, mentoring, and development of UAE national staff as per regulations. **Customer Service \& Stakeholder Management** * Champion a customer‑focused philosophy and patient‑centered environment. * Build and maintain strong working relationships with clinical, non‑clinical, and support departments. * Address escalated complaints, incidents, and service issues in a timely and professional manner. * Represent the housekeeping department in facility committees, meetings, and cross‑functional initiatives. **Reporting, Data \& Continuous Improvement** * Review and approve departmental statistical reports, dashboards, and performance data. * Utilize data analytics to identify trends, risks, and opportunities for efficiency and quality improvement. * Ensure accurate record keeping, documentation, and reporting systems are in place. * Lead service enhancement initiatives, process optimization, and innovation projects. **Financial \& Resource Management** * Prepare and manage the housekeeping department budget. * Monitor expenditures related to manpower, consumables, equipment, linen, and contracts. * Ensure cost control without compromising service quality and safety. * Oversee inventory management, procurement coordination, and asset utilization. **Facility‑Specific Responsibilities** * Ensure cleanliness and safety across all patient care, public, and staff areas. * Maintain effective linen, uniform, laundry, and portering services supporting clinical operations. * Ensure environmentally responsible cleaning practices and chemical management in coordination with Infection Control. **Qualifications** **QUALIFICATIONS** * Required: Bachelor’s Degree in Hospitality Management, Facility Management, Healthcare Management, or a related field * Desired: Postgraduate qualification or professional certification in a relevant field **Specialist Certifications** * Desired: + Healthcare Facilities Management / Housekeeping certification + Infection Control or Quality Management certification **Experience** * Required: + 6–8 years of progressive experience in housekeeping or environmental services + Minimum 3–5 years in a supervisory or managerial role * Desired: + Experience in a large healthcare or acute care facility