Manager, Global VIP Guest

**About Four Seasons** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world\-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do. **Manager, Global VIP Guest** The Global VIP Guest Manager will play an integral role as being the central point of contact for handling a special group of Four Seasons valued guests. We are looking for a highly driven, experienced, and competent manager with a diverse range of experience in hotel reservations, catering, and travel planning that would be critical to the success of taking care of our most cherished guests. **Role** This role is based in the Toronto Corporate Office, and the Manager, Global VIP Guest Service will collaborate closely with Four Seasons’ most valued guests, the Director of Global Guest Relations, Executive Assistants to our Executive Leadership Team, global hotel teams, and the Worldwide Reservations Office to: * Coordinate end‑to‑end global travel arrangements for VIP guests and act as the central liaison with hotels for all Four Seasons touchpoints. Build trust and long‑term relationships through proactive engagement and personalized support. * Partner with hotel teams globally to ensure seamless, highly personalized service across all touchpoints during both leisure and business travel. * Seamlessly coordinates transportation, guestrooms, meeting space, and all logistical aspects related to quarterly meetings and associated catering needs. * Confidently manage glitches and escalations with urgency, expertise and confidence while helping resolve the matter at hand. * Support the Director by assisting with daily duties, managing global escalations requiring immediate attention, and providing high touch guest handholding when needed. * Contribute and support on departmental initiatives, special projects, and overall operational continuity of the VIP service. **Key Activities** * Oversee and execute all travel reservations for VIP guests with global Four Seasons properties (including proposals, ongoing correspondences, room allocations, hotel experiences, and special requests). * Monitor weekly arrivals report and flag importance of this group of guests prior to arrival with global hotels, Executive Leadership Team members, General Managers and administrators. * Prepare, process, and track expense reports and financial approvals with our hotels \& corporate finance team. * Gatekeeper of maintaining guest profiles, essential travel and contact information as well as preferences to best prepare their travel experience. * Assess and handle escalations with a professional mindset and maintain composure when dealing with difficult circumstances. * Seamlessly coordinate quarterly meetings along with booking guestrooms, transportation, event planning with hotels’ catering and concierge departments. * Cultivate strong professional relationships with the hotels while maintaining discretion and high confidentiality. * Occasionally step in to cover the Director of Global Guest Relations’ time off, guide Elite team, and handle difficult situations when needed. * Coordinate executive level communication to corporate office \& hotels relating to executive changes, escalations, special circumstances and feedback. **What You Bring** * 7\+ years of experience in luxury hospitality, luxury retail / brand houses or UHNW client services. * Previous experience in hotel operations in a luxury property setting with a focus on assisting with global travel and catering is preferred. * Experience working with high\-profile or UHNW clients and senior executives. * Prior hotel or luxury hospitality experience preferred, including reservations, event planning, catering, and travel coordination. * Strong written and verbal business communication skills in English; additional language preferred. * Proven ability to manage high‑volume email and phone communications with professionalism and efficiency. * Experience coordinating complex travel logistics and working with global stakeholders. * Proficiency in Opera PMS/POS and Microsoft Office applications (Outlook, Teams, Word, PowerPoint, Excel). * Familiarity with processing travel‑related invoices, expenses, and follow‑ups. * Minimum Post\-Secondary Diploma. **Key Skills/Who You Are** * High emotional intelligence with strong relationship‑building and interpersonal skills; collaborative and people‑oriented. * Sound judgment and critical‑thinking skills, with the ability to problem‑solve guest needs professionally and calmly under pressure. * Impeccable integrity and discretion representing a luxury brand, ensuring confidentiality and professionalism at all times. * Highly organized with exceptional attention to detail, follow‑through, and accountability. * Able to multitask, prioritize competing demands, and adapt quickly in a fast‑paced, evolving environment. * Reliable, flexible, and composed, with a demonstrated sense of urgency when required. **Travel** * Ability to travel globally may be required based on business needs. **Annual Salary Range:** $90,000 – $110,000 CAD \+ additional rewards as part of the total compensation package. This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.