Luxury Resort General Manager

Our client is seeking an experienced and highly engaged Luxury Resort General Manager to lead a large\-scale, luxury resort in Ontario’s cottage country. This is a hands\-on leadership role ideal for a professional who thrives in a complex, full\-service resort environment and is passionate about delivering exceptional guest experiences. The resort offers multiple culinary outlets, recreational amenities, event spaces, and year\-round programming in a scenic cottage country setting. Candidates with experience in luxury hotels or resorts, corporate\-branded operations, and community\-integrated properties will excel in this opportunity. The role demands strong operational oversight, financial acumen, and an ability to foster a positive, high\-performing team culture. Compensation: $130,000–$160,000\+ \| Subsidized accommodation available **Description** * Provide operational leadership across all departments, including Guest Services, Concierge, Valet/Bell Services, Food \& Beverage, Banquet \& Culinary, Housekeeping, Catering \& Events, Engineering \& Facilities, Human Resources, Accounting, and Purchasing. * Serve as the visible face of the resort, engaging with guests and ensuring their expectations are consistently exceeded. * Lead, mentor, and develop senior leaders and department teams, fostering a culture of accountability, collaboration, and professional growth. * Oversee financial performance, including budgeting, forecasting, revenue management, cost control, and departmental performance metrics. * Implement operational strategies aligned with corporate standards while identifying opportunities for innovation, efficiency, and enhanced guest satisfaction. * Ensure compliance with health, safety, labor, and operational regulations, while maintaining strong operational documentation and accountability. * Monitor guest feedback and trends, implementing corrective measures and innovative initiatives to elevate the overall guest experience. * Support workforce planning, recruitment, and training initiatives, ensuring consistent service delivery across all departments. * Partner with ownership and corporate leadership to execute strategic plans and business objectives while maintaining strong community and stakeholder relations. * Maintain operational presence during peak periods, special events, and high\-volume seasons to provide leadership and guidance where most needed. **Requirements** * Minimum five years’ senior leadership experience within a luxury full\-service hotel or resort, with proven success managing large teams and complex operations. * Corporate or branded luxury hotel/resort experience is strongly preferred, with familiarity in LQA (Leading Quality Assurance) standards or luxury service audits. * Demonstrated ability to drive revenue growth, improve operational performance, and elevate guest satisfaction metrics. * Strong food and beverage background, with experience overseeing multi\-outlet F\&B, banquet, and event operations at a luxury property. * Corporate\-branded operations experience is highly desirable, including exposure to service standards, brand audits, and multi\-department operational alignment. * Strong financial literacy, including budgeting, forecasting, P\&L management, and performance reporting. * Exceptional leadership skills, with the ability to mentor, inspire, and hold teams accountable, while maintaining high emotional intelligence and professionalism. * Ability to thrive in a rural or community\-based resort setting, balancing professional presence with discretion and local integration. * Highly organized, detail\-oriented, and capable of managing multiple operational priorities simultaneously. * Proficiency in standard computer systems and Microsoft Office; familiarity with property management systems is considered an asset. * Flexibility to work evenings, weekends, holidays, and respond to operational demands in a fast\-paced environment. **Corporate Culture** Relocation \& Lifestyle Considerations * This role may require relocation to a cottage country or community\-based resort environment. Candidates must demonstrate an ability to successfully integrate into the local community while maintaining a professional leadership approach. * Temporary or subsidized housing support may be available depending on individual circumstances. Compensation Base salary range $130,000–$160,000\+, with potential for bonus. Subsidized accommodation may be provided. Contact Katelyn Querin at katelyn.querin@jrossrecruiters.com or submit your resume in confidence below.