Live Chat Agent

Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step and accelerating your route to the best job outcomes. As a Live Chat Agent, you will be a key point of contact for users, helping them understand the product, resolve issues, and get the most value from their Jobright.ai experience.

Why Join Us

• Build real, production AI agents used by real users
• High ownership and impact
• Work at the intersection of AI, agents, and product
• Shape how people experience AI-driven job search

Responsibilities

• Respond to users through live chat in a timely and empathetic manner
• Help users navigate product features and job search workflows
• Troubleshoot common account, subscription, and product issues
• Escalate complex or technical issues to the appropriate internal teams
• Document conversations, resolutions, and recurring user problems
• Share user feedback and product improvement opportunities
• Maintain high standards of accuracy, professionalism, and privacy

Qualification

Required

• Excellent written and spoken English
• Strong customer-service mindset and empathy for users
• Ability to manage multiple conversations while maintaining accuracy
• Strong communication, organization, and problem-solving skills
• Ability to work remotely within Canada during agreed service hours

Preferred

• Previous experience in live chat, customer support, operations, or another user-facing role
• Familiarity with CRM systems, ticketing platforms, or support tools
• Interest in AI, career technology, and consumer software
• Experience working in a fast-paced or startup environment