Libraries - Specialist Customer Services Representative

To deliver an efficient and effective library, information and advice service to the public and to support the team leader. lead librarians, locality librarians, community librarians and customer services team in providing efficient and effective solutions to customer queries and requests. Organisation Cheshire West and Chester Council Location Neston Job Category Libraries and Archives Grade CWAC NJC \- Grade 4 Salary Min £25,185 pro rata per annum Salary Max £25,989 pro rata per annum Hours per week 18\.25 Weeks per year 52\.143 Employment Type Fixed Term Contract Duration 6 months Closing Date 29/03/2026 Ref No W4420 Documents Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment. Are you a team player who thrives in a constantly changing environment, who really knows what it feels like to receive and give great customer service? If so, we are looking to recruit a Specialist Customer Services Representative to fill a position at Neston Library. This is an 18\.25 hour, fixed term position for 6 months. You will be part of an inspiring Libraries Team, contributing to the delivery of an innovative community\-driven library service. You will assist in the delivery of a comprehensive range of excellent customer focused services, promoting the aims of the library service. You will have excellent communication skills, the ability to develop positive working relationships and be able to deal with varied situations in a pragmatic and supportive manner. You will have the energy and enthusiasm to deliver the range of services we provide. Responsibilities include assisting customers with queries, providing varied digital support, operating library management systems, processing and shelving library stock and providing and taking part in a full range of activities for adults and children to help encourage library use and promote reading. Working schedule is: **Week 1** **Week 2** **Average** **Mon** OFF OFF **Tues** OFF OFF **Wed** OFF OFF **Thurs** 8\.30\-5 9\-5 **Fri** 9\-7 9\-7 **Sat** 9\-1 OFF **Hours** 20\.5 16 **18\.25 hours** Interviews will take place on Wednesday 8 April at Neston Library. For more information please see Libraries \| Cheshire West and Chester Council or contact Hayley Rigby by email: hayley.rigby@cheshirewestandchester.gov.uk To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see www.cwcrecruitment.co.uk No candidate will meet every single requirement \- if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information. Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £12\.60 per hour for all contracted hours. For any technical enquiries please email Sourcingteam@ecwip.co.uk and quote job reference number in all correspondence.