Key Holder - Bowness

**Why WINS?** The Women in Need Society (WINS) is proud to be one of Calgary’s longest running social enterprises, offering local support for women and their families in times of crisis and poverty. When you work for WINS, you're joining a team that's making a difference in the lives of thousands of Calgary women. Our vision is for all women to have the resources, skills, knowledge and confidence to achieve self\-sufficiency. Together with donors, government and other social agencies, WINS provides wrap\-around support to women who are experiencing abuse, poverty, social isolation and/or homelessness. WINS employees exemplify our values: Compassion, support, learning, integrity, honesty and respect. We work hard while promoting teamwork in a fun and collaborative environment. A career at WINS lets you advance your skills while making a meaningful contribution to Calgary women and their families. **About WINS** We operate Calgary\-area family thrift stores, the More Store and Twice New online shop where Calgarians shop and donate. WINS focuses on empowering women to move from a place of vulnerability to one of resilience. Whether help comes in the form of support at one of our Community Resource Hubs, Retail Ready and Warehouse Ready (WINS Employment Service) or the provision of free clothing, household needs and furniture, all WINS staff work with our mission of “helping women and their families to help themselves”. **About The Role** We are looking for a trustworthy and reliable individual to join the Bowness Store team in a Key Holder role. As the keeper of the keys, this role is responsible for store opening and closing, alarm system procedures, handling supervisory and customer service responsibilities in the absence of the management team. **The Right Candidate Will Be Willing And Able To** **Store Procedures** * must be able to move all sizes of furniture on a daily basis * responsible for carrying keys and alarm codes, opening/closing store procedures * perform and supervise daily store procedures including maintaining a tidy and organized work area * train and support team members; assign daily tasks, monitor and assist cashiers and other store staff * respect and comply with all WINS policies and procedures, ensure staff and volunteers are aware of, and comply with WINS policies and safety standards * provide customer/client/donor\-focused service, welcome customers and assist with their requests * manage paperwork and tend to managerial office tasks in the absence of the management team * check and respond to emails and phone messages * create a positive and welcoming experience for the team, customers, clients, donors and volunteers * ensure employee/customer/donor/volunteer concerns are addressed in a timely and professional manner * maintain cash handling procedures and standards to complete bank deposits, balance safe and point of sale, document and report any daily variances in a timely and accurate manner * other duties as assigned by management regarding all functions of store operations **Health, Safety and Security** * ensure and maintain a safe working environment for employees and volunteers in the store * ensure donations and garbage left outside of store premises are picked up on a daily basis * secure store premises on a daily basis, ensure loss prevention policies are consistently adhered to * report any workplace injuries or accidents in a timely manner **Qualifications Of a Successful Candidate** * must be physically fit with the ability to lift 50 lbs individually or 100 lbs as a member of a team * must be legally eligible to work in Canada * post\-secondary education or equivalent combination of education and experience * strong communication, interpersonal and coaching skills * must have a customer service focus with the ability to lead, motivate and supervise the team * must have proficient working knowledge of MS Office, including Excel, Work and Outlook * previous management experience in a retail or customer service environment is an asset * demonstrated problem\-solving with the ability to multi\-task and prioritize the daily work of the team * must be able to stand for long periods of time (entire shift) * must have a flexible schedule, available to work any shift from Sunday to Saturday * must be work ready with steel\-toed safety boots/shoes **Next Steps** If you are interested in joining our retail team, submit your **cover letter** and **resume** in confidence by clicking on Apply Now. **Apply by: Friday, May 1, 2026** We thank all applicants for their interest; however, only those selected for further consideration will be contacted. To learn more about us, please visit our website at https://www.winsyyc.ca