Junior Software Developer

Successful candidates may be based in any of our office locations – Cardiff, Glasgow or London. We especially welcome applicants from Cardiff and Glasgow. **Job Summary** Ofgem is working at the forefront of the fight to modernise and strengthen the UK’s energy systems, driving digital innovation that will help combat climate change and support the transition to Net Zero. We’re looking for a Junior Software Developer to join us and help build, improve and support the digital services that underpin some of our most important environmental and regulatory schemes. Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers, especially vulnerable people. We’re offering a permanent role with the chance to work on exciting digital projects in a fast\-paced and collaborative environment. This is a fantastic opportunity to gain exposure to both brand\-new technologies and established systems, developing valuable technical experience across a wide range of digital services. You’ll be part of work that directly supports our mission to deliver greener, fairer outcomes for consumers and the environment. You’ll join a supportive and varied delivery environment where no two days are the same, working across innovative schemes and digital platforms that make a real difference. From greenfield development through to improving and maintaining existing applications, you’ll contribute to work that is both technically engaging and highly impactful. We’re looking for someone with a strong interest in software development and experience working with core technologies such as C\#, ASP.NET and SQL Server, alongside an understanding of debugging and fault diagnosis. You’ll bring an organised and proactive approach, with the ability to manage development tasks and problem resolution effectively, as well as an eagerness to build your knowledge across modern development tools, cloud technologies and Agile delivery environments. In return, you’ll benefit from flexible working opportunities, on\-the\-job training, and support to help you grow your technical capability and career ambitions. You’ll join a welcoming and diverse team culture where collaboration, innovation and continuous improvement are encouraged, and where your ideas and contributions will be valued from day one. We have a critical purpose to develop and support digital solutions that help power the transition to a cleaner, more secure energy future. Join us in driving innovation across the energy sector while supporting the delivery of vital schemes that benefit consumers and communities across the UK. Read on and find out more. **Job Description** **Key Responsibilities** * Monitor site uptime and site reliability and take necessary action * Stewardship and ownership of work items * Work from support tickets to diagnosis of fault and then action or refer to appropriate 3rd line teams * Write code according to standards, and security review tools * Meet individual and contribute to the Applications Teams SLAs * Onboard and mentor new colleagues to the team * Working with project managers, technical leads, and subject matter experts to develop, maintain, and support, key Ofgem scheme applications. * Complete personal training as per learning objectives relating to technical skills with the objective of becoming a full stack developer and undertake greenfield development of Ofgem schemes. **Key Outputs and Deliverables** * Triage of service requests and/or Incidents by replication and in turn identifying the appropriate solution * Maintain Service Request tickets and items on Azure DevOps backlog * Maintain documentation relating to the Application Support Team and contribute to the wider Digital Development Teams documentation store in various locations, such as the Azure wiki, Confluence, SharePoint * Identify improvements in the Applications Support work area * Supporting the Development Team within an agile project setting, delivering a varity of work items accordingly and meeting sprint timelines * Actively participating \& collaborate with colleagues across Ofgem. In particular. + Digital Development Team (of which Applications Support is a part) + Digital Delivery + Delivery \& Schemes + Digital Data \& Delivery Services **Key Responsibilities** * Monitor site uptime and site reliability and take necessary action * Stewardship and ownership of work items * Work from support tickets to diagnosis of fault and then action or refer to appropriate 3rd line teams * Write code according to standards, and security review tools * Meet individual and contribute to the Applications Teams SLAs * Onboard and mentor new colleagues to the team * Working with project managers, technical leads, and subject matter experts to develop, maintain, and support, key Ofgem scheme applications. * Complete personal training as per learning objectives relating to technical skills with the objective of becoming a full stack developer and undertake greenfield development of Ofgem schemes. **Key Outputs and Deliverables** * Triage of service requests and/or Incidents by replication and in turn identifying the appropriate solution * Maintain Service Request tickets and items on Azure DevOps backlog * Maintain documentation relating to the Application Support Team and contribute to the wider Digital Development Teams documentation store in various locations, such as the Azure wiki, Confluence, SharePoint * Identify improvements in the Applications Support work area * Supporting the Development Team within an agile project setting, delivering a varity of work items accordingly and meeting sprint timelines * Actively participating \& collaborate with colleagues across Ofgem. In particular. + Digital Development Team (of which Applications Support is a part) + Digital Delivery + Delivery \& Schemes + Digital Data \& Delivery Services Person specification **Essential Criteria** * Essential skills and experience in the following technologies (Lead Criteria): + Microsoft .NET (C\#) + SQL Server + NET + Debugging and fault diagnosis * Knowledge or experience in any of the following: + MVC + Microsoft Azure + SOLID Techniques + Entity Framework * Able to demonstrate the following skills: + Ability to learn and be trained on the job + Managing of Problems, incidents and development tasks + Strong work planning and time management **Desirable Criteria** * Some experience of working within a development team using debugging skills and tools. * Agile methodologies. * Writing unit and integration tests, and/or unit testing frameworks. Behaviours We'll assess you against these behaviours during the selection process: * Changing and Improving * Delivering at Pace * Communicating and Influencing Alongside your salary of £26,694, OFGEM contributes £7,733 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050\. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about. Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability and Experience. When you press the ‘Apply now’ button, you will be directed to two Civil Service tests (Numerical and Verbal) – guidance for this can be found here Civil Service online tests \- GOV.UK (www.gov.uk). Upon passing the tests, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. You will then be asked to answer 3 technical questions evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within these answers, how you meet each of the criteria listed in the role profile. In the event of receiving a large number of applications, an initial sift may take place on just the **lead criteria** indicated in the essential criteria. *The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by \[* *https://www.cifas.org.uk/fpn* *].* *At Ofgem, we expect our staff to carry out their roles with honesty, fairness and openness. They should follow the Civil Service code and be free from any influence or bias. We are committed to making sure interests are recognised, declared and managed appropriately so that we can fulfil our duties as an energy regulator. Our* *Conflicts of Interest policy* *outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearly demonstrate that our decisions are not influenced by private interests.* Feedback will only be provided if you attend an interview or assessment. This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability and Experience. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements **This Job Is Broadly Open To The Following Groups** * UK nationals * nationals of the Republic of Ireland * nationals of Commonwealth countries who have the right to work in the UK * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre\-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) * nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre\-settled status under the European Union Settlement Scheme (EUSS) * individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 * Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants **Job Contact** * Name : Lewis Buckley * Email : recruitment@ofgem.gov.uk Recruitment team * Email : recruitment@ofgem.gov.uk Further information Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles. In the first instance, you should raise the matter directly via recruitment@ofgem.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.