Human Resources Operations Manager

**About the Company** The Kleindienst Group is committed to pushing the boundaries of what has been achieved, pioneering new concepts in real estate and hospitality to deliver excellence. Established over 30 years ago in Austria and Hungary and present in Dubai since 2003, The Kleindienst Group is the largest European real estate company in Dubai with more than 1,600 employees over its diverse portfolio of businesses which include property development, construction, hospitality, property brokerage, shipbuilding and corporate business centres. The Heart of Europe is the flagship masterplan of the developer in Dubai, in The World Island 4km from the Dubai coastline. The Heart of Europe is an upscale, sustainable, and visionary island mixed\-used destination comprising of 20 hotels and resorts, 4,000 holiday homes and hotel units, the iconic Floating Seahorse Villas, white sandy beaches, and the world’s first climate controlled rainy street and snow plaza. The Heart of Europe is committed to deliver exceptional sustainability and European culture, heritage and lifestyle experiences through architecture, events and innovative technology. The Heart of Europe, is one of the most intriguing and exciting investments in Dubai today. Job Title : **HR Operations Manager** **Key Responsibilities** **1\.Strategic HR Management** * Partner with department heads to develop, implement, and regularly update **Job Descriptions (JDs)** . * Design, implement, and track **KPI frameworks** for both staff and workers, aligning with operational targets across construction departments and ensuring that performance targets are met. * Understand the unique manpower and performance needs \& expectations of different project units (including marine construction) and tailor HR strategies accordingly for fulfilment of target/KPIs. * Draft and update **organizational charts** for island and project\-based teams, obtaining approval from MD and Owners. **2\.Workforce Planning \& Recruitment** * Spearhead **manning, hiring, onboarding** , and mobilization of resources for marine and land\-based projects (e.g., **Tug Maftoon, Barge ILCO, Barge MRB02** ). * Coordinate **visa processing and documentation** for staff and labor. * Independently drive recruitment campaigns and sourcing strategies to meet urgent workforce needs, especially in remote project locations. **3\.Performance \& Attendance Monitoring** * Supervise and ensure adherence to **performance management processes** , including **probation reviews** , **KPI assessments** , and **performance appraisals** . * Oversee and **manually monitor worker attendance, hours, and overtime** , ensuring fair practices and cost control. * Work closely with site managers and project teams to **optimize overtime usage** and ensure accurate payroll inputs. **4\.Employee Relations \& Welfare** * Act as the primary point of contact for **employee relations** , handling **grievances** , conflict resolution, and disciplinary matters with both staff and labor. * Ensure timely and appropriate **probation confirmations** , **insurance management** , and **exit formalities** . * Navigate sensitive HR scenarios such as **labor strikes** or disputes, maintaining business continuity and legal compliance. **5\.Camp \& Site HR Operations** * Manage **labor camps** , ensuring **security, housekeeping, welfare** , and accommodation standards are upheld. * Supervise **canteen operations** , conducting audits, monitoring food quality, and minimizing waste. * Oversee **medical cases** , workplace injuries, and coordinate with HSE and admin teams to ensure compliance. * Monitor **HSE compliance** , especially across island and high\-risk project zones. **6\.HR Systems \& Reporting** * Maintain and update **HRMS data** for all internal entities and other remote teams. * Generate and submit **daily HR reports** to owners and senior management. * Manage and analyze data for **attrition reports** , **CTC summaries** , and other compliance documentation. * Conduct **employee surveys** and **engagement activities** , collecting feedback for continuous improvement. **7\.Administration \& Compliance** * Oversee **office administration functions** and support operational teams with logistical coordination. * Ensure **labor performance compliance** through regular assessments (e.g., **Tikka compliance** ). * Support in **legal investigations** and coordinate with internal legal advisors as necessary. **Ideal Candidate Profile: Qualifications \& Experience** * Bachelor's degree in Human Resources, Business Administration, or equivalent. Master's or HR certification is a plus. * ***10\+ years of HR experience in the construction industry in the UAE or GCC region, with significant exposure to both staff and labor segments.*** * Proven experience in independent HR operations, especially in camp and remote site settings. * Deep understanding of UAE labor laws, HR best practices, and construction workforce dynamics. * Sound knowledge of contemporary HR best practice * Proven ability to provide HR advice on employee and industrial relations matters and the confidence to research issues and obtain advice where necessary * Experience in managing grievances and other workplace matters * Experience in recruitment and employee retention.