Human Resources Manager

Company Description International Institute of Hotel Management (IIHM), founded in 1994, is part of the IndiSmart Group, a leading conglomerate in hospitality education, training, consultancy, and hotel operations across India and South East Asia. IIHM offers internationally recognized hospitality management degrees through collaborations with University of West London, and maintains global academic partnerships in the UK, USA, Thailand, Canada, and other regions. IIHM is one of the largest hotel school chains in India. Its extensive international pathways enable students to study and build careers across Europe, North America, and Asia, and its alumni are employed at many leading global hotel brands. The institute is widely regarded as a pioneer in international hospitality management education, focused on developing high-quality human resources for the global hospitality industry.

Role Description The Human Resources Manager is a full-time, on-site role based in the Kolkata metropolitan area. This role is responsible for managing end-to-end HR operations, including recruitment and onboarding of academic, administrative, and support staff, workforce planning, and maintaining accurate HR records. The Human Resources Manager will design and implement HR policies, oversee performance management processes, support employee development, and coordinate training initiatives aligned with institutional goals. Day-to-day tasks include handling employee relations, advising leadership on HR best practices, managing compensation and benefits administration, and ensuring compliance with relevant labor laws and institutional regulations. The role also involves fostering an inclusive, high-performance culture, supporting change management, and collaborating with campus leadership to meet strategic workforce needs.

Qualifications

• Strong skills in recruitment, talent acquisition, and workforce planning, with experience managing end-to-end hiring processes in an academic or service-oriented environment.
• Expertise in employee relations, conflict resolution, and performance management, with the ability to coach managers and staff and maintain a fair, inclusive workplace.
• Proficiency in HR policy development, compliance with labor laws, and HR documentation, including contracts, personnel files, and regulatory reporting.
• Experience with HR information systems (HRIS), HR analytics, and MS Office tools for managing data, generating reports, and supporting decision-making.
• Strong communication, interpersonal, and stakeholder management skills, with the ability to collaborate effectively with faculty, leadership, and staff across departments.
• Proven ability in training coordination, learning and development initiatives, and change management to support institutional growth and staff capability building.
• Bachelor’s degree in Human Resources, Business Administration, or a related field; a postgraduate degree or professional HR certification (e.g., SHRM, CIPD) is an advantage.
• Prior experience

Experience

Minimum of 8 Years in the Role of HR Manager

Salary

35000 plus perks