Human Resources Manager

**We’re Hiring: HR Manager \| Waterloo, Ontario \| HGS (Hinduja Global Solutions)** At **Hinduja Global Solutions (HGS)** , we’re redefining customer experience through a blend of traditional contact center services and cutting\-edge DigiCX solutions—powered by analytics, automation, and digital marketing. We’re looking for an **HR Manager** based in **Waterloo, Ontario** who can operate both strategically and hands\-on—partnering with the business while ensuring strong alignment to **Ontario employment law and broader Canadian HR practices** . 💼 About the Role This role is equal parts **business partner, culture driver, and HR leader** . You’ll support assigned business lines, lead HR initiatives, and work closely with operations to align people strategy with business goals—while ensuring compliance across **Ontario and, where applicable, other provincial regulations** . 🔑 What You’ll Do * Partner with operations leaders as a **trusted HR advisor** * Lead and execute HR programs across the employee lifecycle * Ensure compliance with **Ontario employment legislation** (ESA, OHSA, Human Rights Code) and support multi\-province considerations * Use **data and analytics** to identify trends and drive decisions * Support **attraction \& retention strategies** in partnership with Recruiting and Compensation * Coach leaders on performance management, employee relations, and engagement * Conduct and oversee **employee investigations** * Build strong **community partnerships and employer brand presence** in the Waterloo region * Develop and mentor HR team members * Lead key HR projects aligned to business priorities 🎯 What We’re Looking For * 8\+ years of HR experience (service\-driven environment preferred) * 5\+ years leading people and/or projects * Strong working knowledge of **Ontario employment law** ; exposure to other Canadian provinces is a plus * Proven experience handling **employee relations and conflict resolution** * Strong **business acumen** with the ability to influence at all levels * Data\-driven mindset with strong Excel skills * Bachelor’s degree required (HR or Business preferred) * CHRP/CHRL or SHRM\-CP/SCP is a plus 💡 Why HGS? You’ll be part of a team that’s shaping the future of customer experience—while building a culture where people can grow, thrive, and do their best work.