Human Resources Generalist

**Location:** I9, Islamabad **Job Summary:** We are seeking a proactive and experienced **HR Generalist** with hands\-on exposure to call center environments. The ideal candidate will be responsible for managing end\-to\-end HR functions including recruitment, payroll, employee relations, and operational HR support. This role requires someone who thrives in a fast\-paced setting and can handle multiple HR functions efficiently. **Key Responsibilities:** **1\. Recruitment \& Talent Acquisition** * Manage end\-to\-end recruitment for call center roles (agents, team leads, support staff) * Source candidates through job portals, social media, and internal databases * Conduct initial screenings, interviews, and coordinate hiring processes * Ensure timely onboarding and documentation of new hires **2\. Payroll \& Compensation** * Process monthly payroll, attendance, and overtime for call center staff * Maintain accurate employee records, leaves, and deductions * Coordinate with finance for salary disbursement and compliance **3\. HR Operations** * Handle day\-to\-day HR operations including employee documentation, contracts, and records * Maintain HRIS and ensure data accuracy * Support shift planning, rostering, and workforce management coordination **4\. Employee Relations \& Engagement** * Address employee queries, grievances, and disciplinary matters * Foster a positive work environment and improve employee engagement * Assist in performance management and feedback processes **5\. Compliance \& Policies** * Ensure adherence to company policies and labor laws * Support audits and maintain HR compliance documentation * Implement and update HR policies as required **6\. Call Center Support** * Work closely with operations teams to support staffing needs * Monitor attrition and implement retention strategies * Assist in training coordination and onboarding programs **Requirements:** * Bachelor’s degree in HR, Business Administration, or related field * 2–5 years of HR experience, preferably in a call center/BPO environment * Strong knowledge of recruitment, payroll, and HR operations * Excellent communication and interpersonal skills * Ability to multitask and work in a fast\-paced environment * Proficiency in MS Office and HR systems