Housekeeping Manager

**Organization\- Andaz Delhi** **Summary** **Operational Responsibilities** * Maintain inventory of guest supplies, cleaning materials, linen, stationery, and other room\-related items. * Conduct regular inventory checks of supplies and operating equipment in coordination with the Finance Division. * Coordinate with the Materials Manager to ensure timely and adequate floral arrangements throughout the hotel. * Supervise pest control and other contracted services to ensure effective and compliant operations. * Oversee cleanliness and upkeep of guest rooms, public areas, back\-of\-house spaces, and employee residences. * Manage vendor relationships for employee uniforms and ensure timely distribution. * Ensure proper handling, documentation, and storage of lost and found items. * Conduct regular inspections of guest rooms and public areas with the Front Office and Housekeeping leadership. * Ensure VIP, special request, and long\-stay guest rooms are prepared with appropriate amenities. * Collaborate with Front Office and Engineering to block rooms for maintenance as needed. * Ensure implementation of all brand standards and service touchpoints, including “Touches of Hyatt” and “Rooms Top 20\.” * Act on feedback from Consumer Audits and implement necessary improvements. * Foster cross\-departmental collaboration to ensure guest satisfaction and operational success. * Promote a team\-oriented culture within Housekeeping and across departments. **Administrative Responsibilities** * Maintain and update the Housekeeping Departmental Operations Manual. * Conduct regular team briefings and communication meetings. * Monitor and update departmental communication logs. * Explore and implement new technologies and equipment to improve efficiency. * Ensure service standards align with the Operations Manual and brand expectations. **Financial Responsibilities** * Approve purchase requests and invoices related to Housekeeping operations. * Optimize productivity through multi\-skilling, flexible scheduling, and task management. * Manage departmental costs while maintaining service quality and guest satisfaction. * Support monthly forecasting and contribute to the Annual Business Plan for the Rooms Division. * Ensure compliance with financial policies, procedures, and timely reporting. **People \& Culture Responsibilities** * Participate in recruitment and selection of Housekeeping staff using competency\-based methods. * Ensure punctuality, grooming, and professional appearance of all team members. * Conduct annual performance reviews and support employee development plans. * Plan and implement training programs in coordination with the Training Manager. * Support Departmental Trainers and provide ongoing coaching and mentoring. * Align work schedules with business needs and performance metrics. * Encourage innovation, recognize contributions, and promote a culture of excellence. * Uphold Hyatt’s People Philosophy and core values in daily operations. * Ensure team adherence to hotel policies, safety regulations, and hygiene standards. * Act on Employee Opinion Survey results and implement relevant improvements. * Attend and contribute to training sessions and leadership meetings. * Maintain awareness of labor laws and employee relations best practices. * Represent the hotel professionally in all interactions with external stakeholders. * Ensure understanding and compliance with the Employee Handbook and hotel policies.