Hotel Manager | Fairfield by Marriott Inn & Suites New York Manhattan/Fifth Avenue

Join Our Team At Fairfield Inn \& Suites New York Manhattan, we are looking for an energetic, hands\-on Hotel Manager who is passionate about hospitality, team development, and creating exceptional guest experiences. This leadership role is responsible for overseeing the day\-to\-day operations of the hotel, ensuring service excellence, operational efficiency, and financial performance while fostering a positive and engaging culture for associates. The ideal candidate is a proven hospitality leader who thrives in a fast\-paced environment, enjoys developing high\-performing teams, and is committed to delivering outstanding results for guests, associates, and ownership. What You'll Do Operational Leadership * Oversee daily hotel operations, ensuring compliance with brand standards and company policies. * Partner with the General Manager to execute strategic initiatives and achieve operational goals. * Monitor guest satisfaction metrics and implement action plans to continuously improve performance. * Ensure departments are properly staffed and operating efficiently based on occupancy and business levels. * Maintain a visible presence throughout the hotel, supporting both guests and associates. Guest Experience * Champion a culture of exceptional guest service and hospitality. * Resolve guest concerns and service recovery situations professionally and effectively. * Review guest feedback, online reviews, and satisfaction surveys to identify opportunities for improvement. * Foster a service\-focused environment that consistently exceeds guest expectations. Team Leadership \& Development * Recruit, hire, onboard, train, coach, and develop associates and department leaders. * Conduct performance evaluations and provide ongoing feedback and mentorship. * Promote associate engagement, accountability, and professional growth. * Create an inclusive and collaborative workplace culture. Financial Management * Assist with budgeting, forecasting, labor management, and expense control. * Monitor departmental productivity and financial performance. * Ensure inventory controls and cost\-management practices are consistently followed. * Support revenue optimization initiatives and profitability goals. Safety \& Compliance * Maintain compliance with company policies, safety procedures, and applicable regulations. * Review security reports and address operational concerns promptly. * Lead emergency response efforts when necessary and ensure associates are trained on safety protocols. What We're Looking For **Qualifications** * Minimum 3\-5 years of hotel management experience, preferably within a branded hotel environment. * Previous leadership experience overseeing multiple hotel departments. * Strong knowledge of front office, housekeeping, guest services, and hotel operations. * Experience with labor management, budgeting, and financial reporting. * Excellent communication, problem\-solving, and organizational skills. * Ability to lead, motivate, and inspire teams to achieve results. * Proficiency with hotel management systems and Microsoft Office applications. **Preferred Experience** * Marriott brand experience strongly preferred. * Experience working in the New York City hospitality market is a plus. * Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred. Why Join Us? At PM Hotel Group, we believe our people are our greatest asset. We offer a dynamic work environment, opportunities for career growth, competitive compensation, comprehensive benefits, and the chance to be part of a team that values excellence, collaboration, and innovation. If you are ready to take the next step in your hospitality leadership career, we'd love to hear from you. **Apply today and help shape exceptional guest experiences at Fairfield Inn \& Suites New York Manhattan.**