Hotel General Manager

Are you a dynamic leader with exceptional business acumen, a passion for hospitality, and a proven track record of excellence? The newly renovated  **TownePlace Suites by Marriott Airport** is looking for a highly motivated General Manager to drive day\-to\-day operations and lead our team to new heights of success! The qualified applicant will come with experience in developing strong work teams and cultivating employees for career growth. Total Management Systems is a **culture\-based organization** that focuses on employee development and support. This role provides opportunity to grow along with an expanding hotel management company. Enjoy access to medical, dental, vision insurance, 401(k) with a match, work\-life balance, competitive pay with **bonus potential of 15% of base salary** , hotel discounts, and training opportunities to help advance your hospitality career. Major Duties: · An ambassador of service delivery. Takes an active role in guest service delivery, speaking with guests, being present during peak times and working side\-by\-side with team members to ensure the highest level of guest satisfaction. · Stays current on all franchise matters, including brand standards, initiatives, programs, policies, and training. Responsible for interacting with franchise sales and marketing staff and any other franchise service personnel contacting the hotel. · Responsible for all financial aspects of the hotel including labor costs, supply expenditures, creating and adhering to budget requirements. Processes invoices timely on a consistent basis. · Takes pro\-active steps to manage hotel operations using forecasting, and technology tools. Meet with department heads/supervisors daily and ensure departments have communication systems in place. · Leads by example, providing clear directions, coaching and support to all employees. Ensures associates are provided clear expectations, career development, regular feedback, accurate pay and timely performance reviews. · Oversees Sales and Marketing efforts, actively participates in sales efforts, community events, and revenue calls. Ensures front desk is trained and actively upselling and sharing leads/ intelligence with the Sales team. · Actively walks the property with a critical eye, inspects guest rooms, public areas, and all back of house areas to properly maintain the hotel and make improvements where necessary. · Accurate ordering skills to make sure all supplies are ordered timely, be sure we do not store excess inventory. · Takes responsibility for the safety of guests and associates, follows OSHA standards ensures proper documentation of all incident/accident reporting, conducts safety and incident report training. Ensures pool chemicals are balanced \& documented, follows SERV safe requirements, responsible for active alcohol certification for beverage servers. · Maintains good communication and responsiveness to the ownership and corporate office. Fosters a working relationship with ongoing communication to meet organizational objectives. Physical Requirements: · Frequent Standing and walking. · Occasional sitting, talking on the phone, utilizing a computer/typing. · Occasional bending, lifting, pushing, pulling, and to carry from 20\-50lbs. Qualifications: · Prior experience as a Hotel General Manager with strong guest service scores · 3 years’ experience as a successful Assistant General Manager with strong Guest Service Score history · Previous Brand experience desired; Marriott brand experience a plus