Hotel General Manager

ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend \- a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again. **Role Overview** Opening this summer, The Dudley Hotel is a thoughtfully designed 48\-room hotel, with an all day cafe \+ bar and rooftop space, strategically located directly on the Venice Beach boardwalk. The General Manager will join the team during the final phase of the hotel's renovation and will play a pivotal role in bringing the project to a successful completion. This includes overseeing all remaining construction activity, managing contractor and vendor relationships, coordinating furniture, fixtures, and equipment (FF\&E) installation, and ensuring all milestones are met on time and within budget. Working closely with ownership and the ASH project team, the General Manager will serve as the primary point of accountability for all pre\-opening activity, ensuring the property is delivered to the highest standard. Upon opening, the General Manager will transition seamlessly into leading the full day\-to\-day operation of the hotel, including staff leadership, guest experience, financial performance, and long\-term strategic growth. This role requires a seasoned hospitality professional who can independently manage all aspects of hotel operations while collaborating closely with the greater team to achieve corporate objectives. **Key Accountabilities** **Pre\-opening\- including but not limited to:** * Construction \& Renovation Oversight: Serve as the owner's representative on\-site, managing the final phases of construction and ensuring all work is completed to brand and quality standards, on schedule, and within budget. * Vendor \& Contractor Management: Coordinate and manage relationships with all third\-party contractors, vendors, and suppliers, holding partners accountable to agreed timelines, scopes of work, and deliverables. * FF\&E \& OS\&E Installation: Lead the coordination and installation of all furniture, fixtures, and equipment (FF\&E) as well as operating supplies and equipment (OS\&E), ensuring all items are procured, delivered, and installed per the project plan. * Pre\-Opening Team Building: Recruit, hire, and onboard department heads and key staff in advance of opening, establishing operational systems, training programs, and a culture aligned with the hotel's brand and service standards. * Licensing, Compliance \& Inspections: Ensure all required permits, licenses, and certifications are obtained prior to opening, and serve as the primary point of contact for municipal inspections, health and safety approvals, and brand compliance sign\-offs. **Property Operations \& Guest Experience** * Ensure smooth hotel operations including front office, housekeeping, F\&B, and maintenance. * Ensure consistent delivery of exceptional guest service that reflects hotel standards * Maintain high standards of property appearance, cleanliness, and functionality * Handle VIP guest relations and resolve complex guest issues * Implement and monitor guest satisfaction programs and respond to feedback. **Membership \& Community Growth:** Play a key leadership role in the development and rollout of a private membership program, overseeing day\-to\-day membership operations, cultivating member relationships, and ensuring the program delivers a differentiated and highly curated experience that drives long\-term loyalty and revenue. **Financial Management** * General P\&L responsibility for the property with accountability for financial performance * Develop annual operating budgets and monthly forecasts in collaboration with the corporate team. * Monitor daily, weekly, and monthly financial performance against targets * Control operating expenses while maintaining service quality standards * Optimize revenue through effective pricing, inventory management, and upselling strategies **Team Leadership** * Lead, motivate, and develop department heads and management team * Foster a positive workplace culture that promotes teamwork and excellence * Conduct regular staff meetings, performance reviews, and coaching sessions * Work with department heads to manage staffing levels and scheduling to optimize service delivery and cost efficiency * Implement training programs to enhance service quality and operational efficiency **Sales \& Marketing** * Partner on local sales initiatives and maintain relationships with key accounts * Work with Sales \& Marketing team to implement brand marketing strategies * Participate in local community events and business development activities * Monitor competitive landscape and adjust strategies accordingly **Brand Standards \& Compliance** * Ensure full compliance with brand standards and corporate policies * Maintain all required licenses, permits, and certifications * Implement health, safety, and security protocols * Conduct regular property inspections and quality assurance reviews * Manage vendor relationships and service contracts **Preferred Qualifications** **Education \& Experience** * Bachelor's degree in Hospitality Management, Business Administration, or related field * Minimum of 8 years of progressive leadership experience in upscale or luxury hospitality * Previous experience as Assistant GM, Hotel Manager, or similar leadership role * Proven track record of management and financial performance foundations * Experience with boutique, lifestyle, or independent hotel brands preferred **Technical Skills** * Advanced proficiency in hotel management systems (PMS, RMS, POS) * Strong understanding of hotel accounting and financial reporting * Knowledge of revenue management principles and distribution channels * Experience with labor management and scheduling systems * Advanced Microsoft Office skills **Essential Leadership Skills** * Excellent communication and interpersonal skills * Problem\-solving abilities and sound judgment under pressure * Attention to detail with ability to see the big picture * Flexibility to work various shifts including nights, weekends, and holidays * Hands\-on Leadership: Leads by example with visible presence throughout the property * Team Development: Natural mentor who invests in growing team members' skills and careers * Guest\-Centric Focus: Genuine passion for hospitality and creating memorable experiences * Adaptability: Thrives in dynamic environment and adjusts quickly to changing priorities * Communication Excellence: Clear, consistent communicator who keeps teams informed and engaged * Cultural Sensitivity: Builds inclusive environment that celebrates diversity in both guests and staff * Performance Orientation: Drives results while maintaining high team morale and engagement **Success Metrics** * Achievement of financial targets (revenue, GOP, labor costs) * Guest satisfaction scores and online reputation metrics * Employee engagement and retention rates * Market penetration and local account development **Reporting Structure** * Reports to: President, Hotels * Direct Reports: Department Heads **What We Offer** * Competitive base salary: $160,000 \- $175,000 (commensurate with experience) * Performance\-based annual bonus potential: 20% of base salary. * Comprehensive benefits package including Medical, Dental, Vision, Critical Illness, Accident, Pet Insurance, Long and Short\-Term Disability, and Life Insurance. Plans effective the first day of the month following start date. * 401(k) with company matching 100% up to 4% of salary after 90 days of hire. * Generous paid time off annually: 10 vacation days, 4 personal days, 5 sick days and 11 paid holidays. **Additional Information:** This job description outlines the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation, business necessity, or other legitimate business reasons. Employees may be required to perform other duties as assigned to meet evolving business needs and organizational objectives. The company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The company expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. Improper interference with the ability of Ash employees to perform their job duties may result in discipline up to and including discharge.