Hostel Manager

**Hostel Manager** Richmond £42,000 per annum Help lead a high\-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join SPEAR as our Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living. SPEAR is a charity working to end homelessness across South West London. We believe homelessness should be rare, brief and non\-recurring, and our teams work every day to support people into safe, stable accommodation. We are looking for an experienced and motivated manager to lead a 14\-bed, 24\-hour supported hostel service in Richmond. You will oversee the day\-to\-day running of the service, ensuring it operates safely, effectively, and in line with SPEAR’s values, while delivering high\-quality, trauma\-informed support to residents with complex needs. **About the role** This is a practical leadership role where you will: \- Lead and manage a team, including a Team Leader and Support Workers \- Ensure safe staffing levels and effective rota management \- Oversee safeguarding, risk management, and incident response \- Drive high standards of service delivery and resident support \- Build strong relationships with local authorities and partner agencies \- Ensure compliance with health and safety, including fire safety and building standards \- Support residents to progress towards independence and move\-on opportunities You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery\-focused environment. **About you** We are looking for someone who: \- Has experience working with people experiencing homelessness or complex needs \- Has managed or supervised staff in a supported housing, hostel, or similar setting \- Has strong knowledge of safeguarding, risk assessment, and trauma\-informed practice \- Can lead and motivate a team in a fast\-paced environment \- Is confident managing complex and high\-risk situations \- Has excellent communication and organisational skills **Why join us** At SPEAR, you’ll be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact. **Your benefits** \- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service \- Wellbeing \& EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice \- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required) \- Cycle to Work – Save on a new bike and accessories through salary sacrifice \- Season ticket loan – Interest\-free loan for annual travel passes \- Moving house day – Extra day’s leave when you move home \- Financial security – Life assurance (4x salary) and interest\-free emergency staff loan \- Family\-friendly policies – Enhanced maternity and adoption pay, plus flexible working options \- Career development – Ongoing training, learning and progression opportunities \- Blue Light Card – Discounts across a wide range of shops, restaurants and services