Job Description
🚀 We’re Hiring: Guest Services Associate (STR \& LTR)
📍 Location: Office-Based
🧑💼 Experience: 0–1 year (Freshers are welcome)
We are looking for a Guest Services Associate to join our growing team, managing both Short-Term Rentals (STR) and Long-Term Rentals (LTR). If you enjoy communication, problem-solving, and delivering great guest experiences, we’d love to hear from you.
💼 What You’ll Do
Respond to guest messages, emails, and calls in a timely and professional manner
Support guests with check-in, check-out, and stay-related queries
Coordinate with cleaning and maintenance teams to resolve issues
Handle booking changes, extensions, and cancellations
Ensure smooth guest experiences from start to finish
Keep records of guest communication and updates
Escalate urgent issues when needed and follow through until resolved
✅ What We’re Looking For
0–1 year of experience (fresh graduates encouraged to apply)
Strong written and verbal communication skills
Basic computer skills and ability to multitask
Problem-solving mindset and attention to detail
Comfortable working in an office-based environment
🌟 Nice to Have (Not Required)
Experience in hospitality, customer service, or property management
Familiarity with platforms like Airbnb or Booking.com
Basic understanding of STR/LTR operations
🎯 What We Offer
Full training and onboarding support
Career growth in the hospitality \& property management industry
Exposure to international guest communication
Supportive and collaborative office culture
⏰ Working Hours
Dedicated evening and night shift roles are available. Working schedules will be fixed based on the assigned shift. This is a 6-day working week.
📧 Apply Now
Send your CV directly via email: yahya.muhammad@jnjsolutionsllc.com