Guest Relations Executive / Supervisor – Wellness Outlet (Spa and Salon)

Job Title: Guest Relations Executive / Supervisor – Wellness Outlet (Spa and Salon) Location: Marriott Hotel, Indore About the Role We are seeking a confident, outgoing, and sales\-oriented Guest Relations Executive / Hostess to represent our wellness outlet (managed by us) inside Marriott Hotel in Indore. This is a guest\-facing role designed for individuals who enjoy meeting people, starting conversations, and converting interactions into revenue. The role combines hospitality, relationship\-building, and direct sales in a premium hotel environment. Key Responsibilities Guest Engagement \& Sales * Proactively approach and greet guests in the lobby with confidence and warmth * Introduce guests to our wellness services, express therapies, and special offers * Generate sales by converting walk\-in guests through persuasive communication and relationship\-building * Upsell and cross\-sell services based on guest needs, time availability, and preferences * Maintain a strong presence in the lounge to maximize visibility and walk\-in conversions Revenue Generation \& Promotions * Consistently work towards daily and monthly sales targets * Support cross\-promotions with other outlets of the hotel to drive additional footfall * Assist in executing in\-lounge promotions, offers, and campaigns * Capture guest interest efficiently, especially for short\-layover and transit passengers Guest Experience \& Brand Representation * Deliver a warm, premium, and professional guest experience at all times * Act as the first point of contact and brand ambassador for the wellness outlet * Address basic guest queries and escalate concerns to the Outlet Manager when required * Ensure the outlet ambience, hygiene, and presentation meet high service standards Operational Support * Coordinate with therapists and beauticians to ensure smooth guest flow * Support appointment scheduling and service readiness * Follow SOPs related to service standards, hygiene, and airport compliance Desired Profile * Strong people skills with confidence in initiating conversations with strangers * Sales\-driven mindset; experience in credit card sales, club memberships, retail sales, hospitality sales, beauty or wellness services is highly preferred * Comfortable approaching guests and actively promoting services * Excellent communication skills in English; additional languages are a plus * Well\-groomed, presentable, and professional demeanor * Responsible, disciplined, and dependable Work Environment \& Flexibility * Willingness to work flexible shifts including early mornings, late nights, weekends, and holidays * Ability to perform in a fast\-paced, high\-footfall airport lounge environment Compensation * Fixed salary plus very attractive performance\-linked incentives * High earning potential for strong sales performers Preferred Criteria * Prior experience in hospitality, lounges, airports, luxury retail, wellness, beauty, or service\-oriented sales * Non\-smokers preferred Please share updated resume's on hr3@zivayawellness.com or on \+91 9589005169\.