Graduate Trainee – Customer Service Representative (UAE Nationals)

Job Description

• All account Maintenances/ discrepancies /reversals and follow ups with branches and other departments.
• Raising SRs for all kind of queries/issues and CC RMs in all emails (where SR applicable).
• Investigation issues related to inward and outward payments and follow ups.
• Checking and following daily financial transactions in the Queue .
• After sales trxn (AST) for BB clients such as loan closure/early settlement etc.
• TTs processing, completion of TTs, cheque books, statements and follow ups.
• FDs, Business Online and request related to /follow ups.
• WPS registration \& Salaries and follow ups.
• Checking and following daily inward report.
• CSRs to work as backup in case assigned CSR is on leave or unavailable due to any reason.
• RMs are requested to attend urgent matters with other departments and CC- CSRs to follow up.
• Attending to and assisting customers.