Global Terminations Analyst

**Job Summary:** We are seeking a detail\-oriented and proactive individual to support day\-to\-day operational activities. The role involves monitoring service requests, maintaining accurate records, and assisting with coordination of technical procedures to ensure smooth and efficient operations. **Key Responsibilities:** * Monitor and manage the Global Terminations email inbox, ensuring timely review and appropriate action on all requests. * Accurately record and maintain service requests in an Excel\-based tracking system, ensuring data integrity and up\-to\-date status reporting. * Assist in the Cross Connect Disconnect process, coordinating with relevant teams to ensure proper execution and documentation. * Support operational workflows by performing ad hoc administrative and coordination tasks as required. * Maintain clear communication with internal teams to ensure timely resolution of requests and issues. * Ensure compliance with internal processes and maintain proper documentation for audit and tracking purposes. **Required Skills \& Qualifications:** * Bachelor’s degree or equivalent experience preferred. * Proficiency in Microsoft Excel (data entry, tracking, basic reporting). * Strong attention to detail and organizational skills. * Ability to manage multiple tasks and prioritize effectively in a fast\-paced environment. * Good communication and coordination skills. * Basic understanding of operational or service request workflows is a plus. **Preferred Attributes:** * Process\-oriented with a focus on accuracy and efficiency. * Ability to work independently as well as collaboratively within a team. * Flexible and adaptable to handle ad hoc responsibilities.