General Manager - The Village at University Gates

Job Details **Description** **The Village at University Gates , located in Waterloo Ontario, has an exciting opportunity for a GENERAL MANAGER to join their leadership team.** * Status: Permanent Full Time The hiring rate for this role is **$118,450\-133,500\.** **How Schlegel Villages Supports Our Team** * Competitive salary, and benefits; * Significant opportunities for Growth and Development: Our Leaders come from within; * Extended Health Benefits \& Retirement Savings; * Individualized Assistance for Team Member Education and Development; * Loans and Scholarships to help our team members realize their greatest potential; * Financial Hardship Support Program: Wilfred Schlegel Hope Fund; * A Unique Family Culture: Every Person in Every Village is a branch of our Family Tree. **Purpose of the Role** The General Manager provides overall leadership for the Village, ensuring residents experience a high quality of life through resident‑centred care, meaningful relationships, and a vibrant community. This role is accountable for leading a safe, high‑quality, fiscally responsible operation while aligning the Village to Schlegel Villages’ vision, mission, values, and strategic priorities. The General Manager creates an environment where team members feel valued, connected, supported, and inspired to bring their best selves to work — every day. **Key Responsibilities** **Living First \& Culture Leadership** * Champion Schlegel Villages’ social model of living, promoting an ongoing commitment to “Living First” for residents. * Translate aspiration statements into actionable operational plans that build momentum, celebrate success, and inspire collaboration across all roles. * Foster a Village culture rooted in caring relationships, belonging, inclusion, and shared purpose. **People \& Leadership Excellence** * Lead and inspire a highly engaged Village team through serving leadership, strengths‑based practice, and collaboration. * Builds leadership capacity and ensures succession readiness through the intentional internal development and mentorship of future leaders **Operational \& Financial Stewardship** * Lead Village profitability and long‑term sustainability through the annual budgeting process, effective use of resources, and strategic investment decisions. * Support the Village team in achieving and maintaining occupancy targets. * Lead the development and execution of strategic capital plans, ensuring that investments in infrastructure, facilities, and resources align with the Village's long\-term goals and operational needs. **Quality, Safety, Technology \& Compliance** * Lead daily operations, including managing planned and unplanned events, emergencies, and complex situations requiring immediate attention. * Ensure compliance with all legislative and regulatory requirements, including the Fixing Long‑Term Care Act and/or Retirement Home Act. * Provide leadership for the implementation of the Village Quality Framework and use outcomes to drive continuous improvement. * Champions the adoption of technology and innovation to enhance resident experiences, team efficiency, and operational effectiveness * Leads and supports implementation of organizational and system\-wide initiatives, ensuring sustainable adoption and alignment with strategic priorities **Resident, Customer, And Team Member Experience** * Promote a consistently positive customer experience aligned with our Customer Experience Credo: Know Me, Be Present, Walk in My Shoes, Earn Trust, Follow Through * Build community partnerships to support the community hub model * Engages residents and families as partners in decision\-making * Advances diversity, equity, inclusion, and belonging by fostering a culture where all team members, residents, and families feel valued and respected **Education \& Experience** * Post‑secondary degree (minimum 3 years) or diploma (minimum 2 years) in health or social services. * Minimum 3 years of leadership experience in health or social services, or completion of an approved Long‑Term Care Home Administration program (if from another sector). * Proven experience in operational and fiscal management within a regulated environment. **Knowledge, Skills \& Abilities** The ideal candidate will demonstrate: * A deep commitment to serving leadership — leading with humility, empathy, and care. * Strengths‑based leadership that builds trust, compassion, stability, and hope. * Ability to build authentic, respectful relationships and act with integrity at all times. * Strong communication skills, with the ability to share vision, cascade information, and inspire others. * Collaborative leadership style that encourages shared accountability and teamwork. * Learning agility and a commitment to continuous growth — both personally and in others. * Ability to foster a sense of community, belonging, and connection. * Strategic thinking and sound business acumen to anticipate challenges and adapt effectively. * Strong change‑leadership capabilities, including removing barriers and celebrating success. * Effective conflict resolution and decision‑making skills. * Knowledge of HR practices, collective agreements, and employment legislation. * Alignment with Schlegel Villages’ values: Caring relationships, passionate and persistent, positive can‑do attitude, creative and innovative, hardworking and hands‑on, genuine and humble. **Level of Responsibility** This role holds decision‑making accountability for the entire Village. The General Manager partners closely with the Director of Operations on elevated, complex, or organization‑wide matters. **You can be you while being a part of our family.** At Schlegel Villages we are redefining elder care through innovation, Village design and culture change, but we know the key to our Village success, and our residents’ satisfaction, is YOU and our teams. We aspire to provide all members of our communities, including team members, with a life enriching experience. We are family owned and operated and we take our mission seriously: “to provide holistic health care in a home environment, located within an internal neighbourhood design that promotes a caring community with emphasis on optimal health and life purpose for each resident”. Schlegel Villages is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please speak with the hiring leader. Equity, diversity and inclusion are ingrained within the Schlegel Culture, and our Villages are more welcoming, open\-hearted and vibrant because of it. Each Village is strengthened by the unique lived experience of every person connected to it. Everyone is included and respected in their spirituality, cultural diversity and individuality. Regardless of ability, heritage or cultural roots, our people are embraced, just as they are, and we celebrate and support life purpose within the community. *At Schlegel Villages, our hiring practices reflect our commitment to human connection and strong relationships that we strive to provide in our Villages. We do **not** use artificial intelligence in our screening or selection processes; applications are reviewed by our recruitment professionals who thoughtfully assess candidate’s fit with our posted opportunities, mission and values.*