General Manager Operations

**Position: GM\-Operations** **Location: Delhi** **Industry: Hospitality** **Experience Required: 10\-14 Years** **Skills: Operations, Banquet, Sales, Events, F\&B, Venue Sales** **About the Role** * We’re looking for a sharp, revenue\-first operator to lead operations across our venues, with a strong edge in banquets, large\-format events, and experience\-led hospitality. * This role is for someone who knows how to convert spaces into high\-yield event destinations while maintaining premium guest experience. **🔑 What You’ll Own** **1\. Business \& P\&L Leadership** * Own end\-to\-end P\&L across F\&B, events, and banquet verticals * Drive revenue through weddings, corporate events, private bookings, and social gatherings * Maximize per\-event yield, space utilization, and calendar efficiency * Identify new monetization opportunities (IP events, partnerships, premium experiences) **2\. Banquets \& Events Excellence (Core Focus)** Lead banquet operations and event execution end\-to\-end Build and manage a high\-conversion events pipeline **Optimize:** Event pricing strategy Package structuring (weddings, corporates, social events) Upselling (F\&B, décor, experiences) **Ensure flawless delivery of:** Weddings \& large social events Corporate conferences \& MICE Private parties \& curated experiences Drive repeat business and referrals in the events segment **3\. Venue \& Operations Excellence** * Oversee daily operations across restaurants, lounges, and event spaces * Implement scalable SOPs for service, hygiene, and execution * Maintain premium ambience and infrastructure standards **4\. Guest Experience Obsession** * Own the end\-to\-end guest journey (especially event clients) * Ensure zero\-compromise execution on high\-value events * Actively manage reviews, feedback, and client relationships **5\. Events Programming \& Footfall Strategy** * Curate weekly/monthly event calendars * Balance revenue\-led banquets with footfall\-driven experiences * Collaborate with brands, artists, and influencers **6\. Team Leadership \& Culture** * Build and lead banquet sales \+ operations \+ F\&B teams * Drive training for large\-event handling and service excellence * Create a high\-ownership, execution\-focused culture **7\. Cost, Compliance \& Controls** * Control event costing, food cost, manpower, and wastage * Ensure all licenses, safety, and statutory compliances * Establish strong audit and operational control systems **8\. Vendor \& Partner Management** * Manage event vendors (décor, production, entertainment, catering support) * Negotiate for cost efficiency \+ quality delivery * Build a strong preferred vendor ecosystem **9\. Scale \& Expansion** * Build replicable banquet/event business models * Support new venue launches with event\-ready infrastructure * Create playbooks for scaling high\-revenue event business **Required Skills \& Qualifications** * Proven experience in banquets (events, catering, hospitality, or services preferred) * Strong communication, negotiation, and interpersonal skills