General Manager

Apply Job Type Full\-time **Description** Step into a once\-in\-a\-lifetime leadership opportunity in the heart of Revelstoke—one of North America’s most iconic mountain destinations. As the General Manager you’ll help shape the next chapter of an adventure\-driven hospitality brand while living where others only dream of vacationing. If you’re energized by building teams, elevating guest experiences, and leading a property with unlimited potential, this role is your chance to make a meaningful impact in a world\-class location. Gravity Haus is seeking an experienced, dynamic, and highly motivated General Manager to oversee the overall operation and presence of our hotel. This individual will lead a dedicated team in delivering exceptional guest experiences, driving operational excellence, and achieving financial goals while embodying the core values and adventurous spirit of the Gravity Haus brand. **Key Responsibilities** * Operational Leadership: Manage day\-to\-day hotel operations, including front office, housekeeping, maintenance, food and beverage, and spa or wellness services. Ensure seamless guest experiences while maintaining high standards of service and operational efficiency. * Financial Oversight: Monitor and achieve revenue targets, control costs, and prepare detailed financial reports. Develop and execute budgets, forecasts, and strategic initiatives to optimize profitability. * Team Management: Recruit, train, and mentor hotel staff to create a cohesive, motivated team. Foster a culture of accountability, continuous improvement, and exceptional service delivery. * Guest Services: Champion customer service excellence by implementing service standards, handling guest complaints promptly and professionally, and ensuring high levels of guest satisfaction and loyalty. * Sales and Marketing: Collaborate with marketing and sales teams to promote the property, attract business, and grow local membership. Drive sales of additional amenities, services, and local event offerings. * Community Engagement: Represent Gravity Haus within the local community by building relationships with businesses, local government, and industry leaders. Actively promote the hotel as a hub for community engagement and events. * Event Oversight: Plan and execute engaging community gatherings and events, ensuring they align with the Gravity Haus ethos and appeal to members, guests, and locals. * Facility Maintenance: Ensure the property is well\-maintained, safe, and compliant with all regulations. Oversee capital improvement projects and maintain property standards aligned with brand expectations. * Sustainability Leadership: Support initiatives that promote sustainability, environmental stewardship, and outdoor recreation in line with the Gravity Haus mission. * Key Performance Indicators (KPIs): Meet or exceed targets in local membership growth and retention, event quality and participation, operational efficiency, and employee, guest, and member satisfaction. **What We’re Looking For** * Proven experience as a General Manager or senior hotel leader with a strong track record in hospitality operations (7\+ years preferred). * Demonstrated success in fast\-paced, boutique, lifestyle, or experiential hotel environments; wellness or F\&B experience a plus. * Strong financial acumen, including budget management, forecasting, labor planning, and cost control. * Exceptional leadership, team\-building, and talent development skills, with the ability to train, mentor, and retain high\-performing teams. * Excellent communication and interpersonal skills; able to inspire confidence, collaboration, and engagement across departments. * Highly organized, solutions\-oriented, and comfortable managing multiple priorities while maintaining high\-quality execution. * Experience with sales and marketing strategies to drive revenue, brand visibility, and guest loyalty. * Proficiency with property management systems (PMS), hotel technology platforms, and MS Office/Google Suite. * Passion for outdoor recreation, sustainability, wellness, and delivering meaningful guest experiences aligned with the Gravity Haus brand. * Flexible schedule availability, including evenings, weekends, and holidays based on business needs. * Professional, polished, and entrepreneurial mindset with a drive to innovate and continuously improve. * Bachelor’s degree preferred; equivalent work experience considered. **Physical Requirements** * Ability to stand and work on feet for extended periods. * Ability to lift and carry up to 40 lbs. * Flexibility to work varied shifts, including nights, weekends, and holidays. **About Gravity Haus** Gravity Haus is a community\-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living. At the heart of everything we do are our **core values** , which guide our culture, service, and growth: * Keep Growing * Bring Others Along * Create Powerful Moments * Be “All\-In” \+ Go the Distance * Make it Better than You Found It We’re looking for team members who share these values and want to make a meaningful impact in both their work and community. **What We Can Offer You** When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full\-time team members enjoy health insurance, a 401(k) with company match, and an All\-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part\-time team member benefits vary. Salary Description $105,000\-$130,000 CAD/annually