Accepting Applications
Full-time
On-site
Posted 3 days, 4 hours ago
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Job Description
**Job Title: General Manager – Business Development \& Operations**
**Role Overview**
The General Manager will be responsible for driving the company’s overall growth, profitability, and operational excellence. This role combines strategic
**business development**
,
**client acquisition**
, and
**revenue generation**
with hands\-on
**operational management**
of daily activities, ensuring service quality, efficiency, and client satisfaction.
The ideal candidate will have a strong background in both
**sales/business development**
and
**operations management**
, preferably within the parking management, mobility, infrastructure, or technology\-driven services sector.
**Qualifications**
* Bachelor’s Degree in Engineering, Business Administration, or a related field
* MBA or equivalent postgraduate qualification is highly preferred
**Experience**
* Minimum
**10–12 years of experience**
, with:
* At least
**5\+ years in a leadership/managerial role**
* Strong exposure to
**business development, sales, and operations**
* Proven track record in achieving
**revenue targets and business growth**
* Experience in
**parking management, smart mobility, construction, or technology\-based services**
is highly desirable
**Key Responsibilities**
**1\. Business Development \& Growth**
* Develop and execute
**business development strategies**
aligned with company goals
* Identify, evaluate, and secure
**new business opportunities and markets**
* Build and maintain a
**robust sales pipeline**
and ensure conversion to revenue
* Lead
**client acquisition, negotiations, and contract closures**
* Compile proposals and tender submissions in coordination with the technical and finance teams, ensuring accuracy, compliance, and competitiveness
* Maintain strong relationships with
**key clients, stakeholders, and partners**
* Monitor market trends and provide
**commercial insights**
to leadership
* Drive brand visibility and positioning in the market
**2\. Operations Management**
* Oversee
**day\-to\-day operations**
to ensure smooth service delivery
* Ensure operational efficiency, cost control, and
**quality standards compliance**
* Manage deployment, maintenance, and performance of
**systems, teams, and services**
* Implement and monitor
**SOPs, KPIs, and service level agreements (SLAs)**
* Resolve operational challenges and ensure
**client satisfaction**
* Coordinate with internal teams for seamless project execution
**3\. Leadership \& Team Management**
* Lead and manage cross\-functional teams including
**business development, operations, and technical staff**
* Set clear goals, KPIs, and performance expectations
* Mentor and develop team members to build a high\-performing organization
* Foster a culture of
**accountability, innovation, and collaboration**
**4\. Financial \& Strategic Oversight**
* Drive
**profitability and revenue growth**
across business units
* Ensure cost optimization and resource utilization
* Support strategic planning and decision\-making with
**data\-driven insights**
**5\. Client \& Stakeholder Management**
* Act as the primary point of contact for
**key clients and major accounts**
* Ensure high levels of
**customer satisfaction and retention**
* Collaborate with consultants, subcontractors, and partners
* Represent the company in
**meetings, presentations, and negotiations**
**Skills \& Competencies**
* Strong business acumen and
**strategic thinking**
* Excellent
**sales, negotiation, and closing skills**
* Deep understanding of
**operations and service delivery models**
* Outstanding leadership and team management capabilities
* Strong communication and interpersonal skills
* Ability to manage multiple priorities under tight deadlines
* Analytical mindset with data\-driven decision\-making ability
* High level of initiative, ownership, and accountability
* Customer\-focused approach with strong relationship\-building skills
**Personal Attributes**
* Result\-oriented with a
**growth mindset**
* Hands\-on and proactive leader
* High ethical standards and professionalism
* Strong problem\-solving and decision\-making abilities
* Adaptable and resilient in a fast\-paced environment
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