Job Description
Company Description
TreeHouse Hotels, Resorts, Villas \& Apartments is a proudly Indian brand with over a decade of expertise in managing and franchising hotels across key destinations in India. Dedicated to combining quality and value, we strive to deliver comfortable stays with exceptional service at affordable prices for domestic travelers. Our brand portfolio includes Th.e Luxury Selection, TreeHouse Exotic, TreeHouse, Nest by TreeHouse, hi-way Motels, and TreeHouse-LinkD Hotel Collection. With an experienced management team, we provide support in operations, technology, sales, marketing, revenue management, and more, delivering operational efficiency and value growth for our property owners.
Role Description
This is a full-time remote role for a Front Office Supervisor. The Front Office Supervisor will oversee front desk operations, manage reservations, ensure excellent customer service, and lead the front office team. This role involves supervising daily tasks, providing guidance to staff, and maintaining a welcoming environment for guests. The individual will coordinate with other departments to ensure seamless operations and uphold the quality standards of TreeHouse properties.
Qualifications
- Strong Supervisory Skills to lead and motivate front office staff, ensuring efficient operations
- Proficiency in Receptionist Duties and Reservations management, including handling check-ins, check-outs, and bookings
- Excellent Customer Service capabilities, with a focus on creating positive guest experiences
- Effective Communication skills to coordinate with staff and address guest inquiries professionally
- Flexibility and problem-solving abilities in a fast-paced and dynamic work environment
- Familiarity with property management systems and basic computer skills is preferred
- Prior hotel front office or hospitality experience is a plus
- Degree or diploma in hospitality management or a related field is desirable