Fleet Butler Experience Manager

**Qualifications:** * Minimum 3 yrs of experience as front of house managerial/operational experience in a 4 / 5 \* luxury hotel, cruise line or hospitality industry related field preferred. * Ability to travel extensively throughout the fleet and to self\-manage workload and productivity levels to ensure maximum output through remote supervision. * Ability to conduct training sessions at all levels including one on ones and large groups. * Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse housekeeping operation by navigating through a changing work environment. * Excellent fluent English (verbal and written). This also includes giving and receiving instructions in verbal and written forms and effectively and efficiently engaging with guests and crew members. **Duties and Responsibilities:** * Elevates and advances Butler service standards fleet\-wide. * Drives consistency in refined, intuitive, and highly personalized service delivery. * Strengthens the professional identity, confidence, and capability of Butler teams. * Ensure consistent delivery of highly personalized, anticipatory, and professional service. * Provide clear, constructive, and actionable feedback to individuals and teams. * Deliver workshops, onboarding support, masterclasses, and service refresh sessions.