Email & Chat support

Zameen.com is looking to hire a **‘Email \& Chat Support’** for its Bayut and Dubizlee Operations. **Job Responsibilities:** * Responsible for provisioning the packages upon receiving invoices for new \& existing accounts. * Responsible for client account up gradation upon receiving invoices from different channels. * Responsible for client account degradation upon expiration of client account. * Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team). * Responsible to setup XML feed Integration. * Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations. * Live chat support to all related web users. * Providing after sales \& support to all account managers. **Job Requirements:** * Experience: 06 months \- 1 Year (Email/Chat Support) * Education: Must be a graduate * Location: Gulberg, Lahore * Shifts: Hybrid * Position Level: Entry Level * Should have very good command over spoken and special written English. * Can communicate with Internal/external staff for their day\-to\-day queries \& their quick fix. * Preferably a graduate with a minimum 0\.5 year experience. * Experience in Customer services role, preferably from a support/call center * Strong communication and follow\-up skills. * Have a working knowledge of computer software like MS Word and Excel