Elective Bookings Officer

**Job Overview** **Elective Bookings Officer (Band 3\)** **24 hours per week \| 12\-month Fixed Term Contract or Secondment** An exciting opportunity has arisen to join the **Gynaecology Waiting List Bookings Team** at **Frimley Park Hospital** as an Elective Bookings Officer. In this vital role, you will play a key part in supporting patient care by coordinating and managing elective inpatient bookings. You’ll be responsible for scheduling and rescheduling procedures, ensuring patients receive timely and efficient service throughout their pathway. Based at Frimley Park Hospital, this position offers a dynamic and supportive working environment where no two days are the same. You will work both independently and as part of a dedicated team, contributing to the smooth running of the service. **What We’re Looking For** * Strong organisational and communication skills * Ability to manage multiple tasks with accuracy and attention to detail * A proactive and flexible approach to work * Team player with the confidence to work independently This is a fantastic opportunity to develop your administrative skills within a busy NHS setting while making a real difference to patient experience. Main duties of the job **The Ideal Candidate Will** * Demonstrate excellent communication skills, with confidence in handling both internal and external telephone enquiries. * Have a flexible and proactive approach to work, with the ability to prioritise tasks and work effectively both independently and as part of a team. * Show strong attention to detail, particularly in the accurate collection and recording of data. * Understand the importance of meeting local and national targets and contribute positively to achieving them. This role offers an excellent opportunity to develop your skills and experience within the Elective Bookings Team, working at Band 3 as part of a supportive and dynamic department. Working for our organisation **Visa Sponsorship** This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract. Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo **Detailed Job Description And Main Responsibilities** For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents. Person specification **Qualifications** Essential criteria * GCSE English and Maths pass or equivalent * ECDL or equivalent * NVQ Level 2 Administration or equivalent practical knowledge **Experience** Essential criteria * Experience of working in a hospital or busy office environment. * Experience in difficult patient situations. Desirable criteria * Call centre experience * NHS experience Skills and Knowledge Essential criteria * Good communication skills both verbal and in writing * Demonstrate attention to detail and accuracy when completing tasks * Ability to work under pressure * Ability to work using own initiative * Excellent customer service skills and evidence of dealing with telephones and meeting targets Desirable criteria * Good knowledge of NHS targets * Knowledge of clinical and surgical procedures *Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.* *Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – **Committed to Excellence, Working Together, Facing the Future** , and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.* *We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand\-new £100m state\-of\-the\-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.* *We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future\-proofed, featuring on\-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.* *Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.* *Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.* Apply online now