Duty Manager - The Lowndes Hotel

**About Jumeirah** Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers. **About Jumeirah Lowndes** Jumeirah Lowndes is a boutique hotel located in Belgravia, one of London’s most exclusive neighbourhoods. The contemporary retreat is located just moments away from key attractions including Hyde Park and the Royal Albert Hall. Guests have complimentary access to all facilities at the nearby Jumeirah Carlton Tower, including the health club and spa. **About the Job** An opportunity has arisen for a Duty Manager to join us at Jumeirah Lowndes. The main duties and responsibilities of this role are: * Supervise property operations, particularly the Front Office, to ensure alignment with Jumeirah service standards and property strategy. * Conduct room inspections to assess availability and compliance with operational standards. * Coordinate activities within designated areas to improve departmental cooperation and service delivery. * Attending daily briefings and communication meetings to disseminate information and ensure team alignment. * Manage booking situations, including handling overbooking scenarios when necessary. * Maintain cleanliness and appearance of lobby and entrance areas, coordinating with Housekeeping and Concierge teams. **About You** We’re looking for a dependable and observant individual with a proactive approach to security and service. The ideal candidate will have * **Experience:** 3–5 years in Guest Services or or Front Office roles within luxury hospitality * **Technical Skills:** Strong working knowledge of Front Office applications, and MS Office * **Communication \& Language:** Proficient in English (and/or local language), with strong active listening and clear verbal communication skills * **Behavioural Competencies:** Demonstrates adaptability to shift work, cultural awareness, attention to detail, and strong problem‑solving skills **About the Benefits** At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: * Supportive and inclusive work environment * Access to Learning \& Development programmes and clear career pathways * Opportunities for internal mobility within our global network * Colleague discounts on food, beverage, and hotel stays worldwide * Health care and insurance benefits * Competitive salary \+ excellent service charge * Extra holiday for significant Birthdays (21\.30\.40\. etc.) * Jumeirah perks website access – discount * Dry cleaning of uniform or Business attire * Meals on duty!