Duty Manager

* Provides feedback to the employee and department manager on the employee’s performance of job responsibilities. * Creates 100% guest satisfaction by providing the Yes I Can! Experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations. * Gives personal attention, takes personal responsibility and uses teamwork when providing guest service. * Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems. * Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis. * Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction. * Performs other duties required to provide the service brand behaviour and genuine hospitality. * Adheres to hotel policies and procedures * Ability to manage all emergencies, guest and employee accidents and act appropriately to achieve a satisfactory outcome. * Keeps Manager promptly and fully informed of all problems or unusual matters of significance. * Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. * Maintains a favorable working relationship with all other hotel employees to foster and promote a co\-operative and harmonious working environment. * At all times projects a favorable image of the Hotel to the public. * Minimum three year front office experience. * High school diploma required, bachelor’s degree preferred. * Strong computer systems skills including; reservations and reporting systems. * Strong financial acumen. * Excellent communication skills, ability to influence situations. * Able to collaborate effectively with other hotel employees and managers to ensure teamwork. * Strong Microsoft Office suite and reporting system skills. * Ability to work a flexible schedule. **Skills** \&\#61607; Ability to work a flexible schedule \&\#61607; Strong computer systems skills including; reservations and reporting systems \&\#61607; Strong financial acumen \&\#61607; Excellent communication skills, ability to influence situations \&\#61607; Strong Microsoft Office suite and reporting system skills Degree/ Diploma in Hotel Management \&\#61607; Able to collaborate effectively with other hotel employees and managers to ensure teamwork