Job Description
Site Reliability Engineer (SRE)
From designing fault-tolerant architectures to leading incident responses, you?ll have the freedom to
shape how we deliver stable, secure, and high-performance banking services.
About The Role We?re looking for a talented Site Reliability Engineer (SRE) to keep our systems running
smoothly, reliably, and at scale. Through smart automation, deep observability, and a calm head
in a crisis, you?ll help us balance speed, compliance, and stability, working alongside DevOps,
Cloud, Quality Engineering, and Product teams to drive continuous improvements in
performance, security, and resilience.
You?ll play a key role in enhancing reliability, accelerating delivery, and ensuring seamless digital
experiences for ADCB customers.
This role reports directly to our Lead SRE / Tribe Executive Manager.
What You Will Be Doing
- Define and implement SLIs / SLOs and error budgets for business-critical digital banking
services.
- Build actionable observability (metrics, logs, traces, dashboards, and alerts) using Dynatrace,
Prometheus, Grafana, and ELK, while reducing alert fatigue.
- Leverage AI-driven insights and anomaly detection (Dynatrace Davis AI or equivalent AIOps
platform) to proactively predict and resolve reliability issues before impact.
- Lead incident management ? from on-call triage and root-cause analysis to blameless
postmortems with actionable follow-ups.
- Improve deployment safety with robust rollout / rollback strategies, canary and blue-green
deployments, and production readiness reviews.
- Support and optimize microservices-based architectures, ensuring service reliability,
scalability, and inter-service resilience.
- Conduct capacity planning, performance tuning, and resilience testing, optimizing for both
reliability and cost efficiency.
- Automate operational toil ? from runbooks and remediation scripts to proactive health checks
and self-healing workflows.
- Collaborate with DevOps to embed reliability gates and validations into CI / CD pipelines
(GitHub Actions, Jenkins, GitLab CI / CD or Azure DevOps).
- Own and evolve the observability and AIOps stack, driving intelligent automation and predictive
alerting capabilities.
- Maintain high-quality documentation, playbooks, and operational standards across
environments.
- Ensure operational compliance and security alignment with internal controls and regulatory
standards.
- Analyze system performance, availability, and cost data to continually optimize operations.
- Provide reliability support and escalation guidance for critical production systems during major
incidents.
Experience And Qualifications
- 5+ years of experience in SRE or DevOps roles, building and managing large-scale,
high-availability systems across banking, fintech, e-commerce, or other data-intensive digital
ecosystems.
- Bachelor?s degree in Computer Science or equivalent technical experience.
- Strong experience with Linux environments and performance troubleshooting.
- Proven expertise in Terraform and Infrastructure as Code (IaC) methodologies.
- Proficiency with Kubernetes and container orchestration in microservices environments.
- Hands-on experience with AWS (preferred); exposure to Azure or GCP is an advantage.
- Deep knowledge of Dynatrace (AIOps, Davis AI), Prometheus, Grafana, and the ELK stack.
- Experience implementing AI / ML-driven reliability or automation solutions (AIOps, anomaly
detection, predictive alerting).
- Practical understanding of CI / CD pipelines (GitHub Actions, Jenkins, GitLab CI / CD or Azure
DevOps).
- Experience with Kafka, RabbitMQ, Redis, Aurora, and RDS databases.
- Strong scripting or programming skills in Python, Bash, or Go.
The Ideal Candidate
- Organized, structured, and meticulous in approach.
- Experienced in cross-functional collaboration and working with distributed teams.
- Strong analytical mindset with excellent troubleshooting skills for complex production systems.
- Calm and composed communicator under pressure, capable of leading during high-impact
incidents.
- Proactive problem-solver who anticipates issues and drives preventive improvements.
- Passionate about AI-driven automation, observability, and reliability engineering.
- Continuously learning, keeping up-to-date with cloud-native, microservices, and SRE best
practices.
- A collaborative and adaptable team player who thrives in a fast-paced, regulated environment
and is passionate about building reliable, scalable systems that empower digital banking innovation.
Azure DevOps