DevOps Engineer

**About The Company** iClassPro, Inc. is a leading provider of class management software dedicated to supporting youth activity centers worldwide. Our platform empowers gyms, swim schools, dance studios, cheerleading programs, and other recreational businesses to streamline operations, enhance customer engagement, and boost revenue growth. Recognized for our innovative approach and commitment to excellence, we have been honored as one of the fastest\-growing private companies on the Inc. 5000 list for three consecutive years: 2023, 2024, and 2025\. At iClassPro, we believe that technology should serve to simplify and enrich the experience of both our clients and their communities, enabling them to focus on what they love—coaching, teaching, and building strong, vibrant communities. **About The Role** We are seeking a highly skilled and motivated Director of DevOps to lead our cloud infrastructure and platform engineering teams. This pivotal role involves overseeing the design, implementation, and maintenance of our cloud\-based systems, ensuring high availability, scalability, and security. The ideal candidate will have extensive experience managing engineering teams, a strong background in cloud infrastructure—preferably AWS—and a deep understanding of modern DevOps practices. As a strategic leader, you will foster a culture of ownership, continuous improvement, and collaboration, working closely with engineering leadership to align technical initiatives with business goals. Your expertise will be instrumental in driving the adoption of infrastructure\-as\-code, optimizing cloud costs, and enhancing our Site Reliability Engineering (SRE) practices to ensure our platform remains robust and reliable for thousands of users worldwide. **Qualifications** * Minimum of 3\+ years managing engineering teams, with a proven track record of hiring, developing, and retaining top technical talent. * Strong proficiency in cloud infrastructure, with a preference for experience in AWS. * Hands\-on experience with CI/CD tools such as GitHub Actions, Jenkins, CircleCI, or similar platforms. * Deep understanding of SRE principles, including incident management, SLOs/SLIs, postmortem analysis, and remediation strategies. * Excellent communication skills, capable of translating complex technical concepts for non\-technical stakeholders. * Ability to manage competing priorities effectively within a fast\-paced SaaS environment. * Experience with containerization and orchestration technologies like Docker, Kubernetes, or ECS. * Familiarity with infrastructure\-as\-code tools such as Terraform or Pulumi. * Background in Tier 3 or platform support escalation functions is preferred. * Experience scaling DevOps practices across multiple engineering teams is a plus. **Responsibilities** * Manage, coach, and develop a team of DevOps and platform engineers, fostering a culture of ownership, innovation, and continuous improvement. * Establish clear goals and priorities for the team, shielding them from unnecessary noise while maintaining visibility with stakeholders. * Partner with engineering leadership on headcount planning, organizational design, and cross\-team initiatives to support company growth. * Own the design, reliability, and scalability of our cloud infrastructure, ensuring high availability and security standards. * Drive the adoption of infrastructure\-as\-code practices and optimize cloud costs through continuous monitoring and improvements. * Lead incident response efforts, conduct postmortems, and implement remediation strategies to prevent recurrence of issues. * Maintain and evolve Site Reliability Engineering (SRE) practices, including on\-call rotations, alerting systems, and runbooks. * Oversee the design, implementation, and operation of CI/CD pipelines to enable rapid and safe software deployment cycles. * Collaborate with engineering teams to reduce build times, improve test coverage, and eliminate deployment friction points. * Define and enforce release processes, branching strategies, and environment promotion standards to streamline development workflows. * Ensure Service Level Agreements (SLAs) are consistently met, especially during critical support escalations. * Partner with product and engineering teams to analyze recurring support issues and translate insights into platform improvements. **Benefits** * We believe in taking care of our people, providing a highly competitive compensation package. * Robust paid time off (PTO) to promote work\-life balance and personal well\-being. * Comprehensive health benefits, including medical, dental, vision, and other wellness programs. * Generous 401(k) contribution to support your long\-term financial planning. * Engaging company events and team\-building activities that foster a collaborative environment. * Opportunities for career growth within a dynamic and purpose\-driven organization. * Relocation assistance for candidates joining from outside the local area. Equal Opportunity * iClassPro is an Equal Opportunity Employer committed to fostering an inclusive environment for all employees. We celebrate diversity and are dedicated to creating a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status. Applicants must be authorized to work in the United States. We do not participate in STEM OPT programs, sponsor, or take over sponsorship of employment visas for this position. E\-Verify is used to verify employment eligibility in the U.S.