Accepting Applications
Full-time
On-site
LinkedIn
Posted 1 month, 1 week ago
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0 applications
Job Description
**Role Purpose**
To drive end‑to‑end safety governance for Delivery Riders, Frontline Maintenance teams, and Store teams, ensuring safe working practices, regulatory compliance, and zero‑harm operations across Domino’s India’s large retail footprint.
**Core Focus Areas**
* Rider Safety (Primary Focus)
* Frontline Maintenance \& Vendor Safety
* Cluster Manager / Store Leadership Safety Ownership
**Key Responsibilities**
**1\. Rider Safety Management (Critical Accountability)**
\-Own and implement Rider Safety Standards across stores and clusters.
\-Ensure compliance on:
* Helmet usage (quality, ISI compliance, chin strap use)
* Rider uniform and high‑visibility safety gear
* Safe riding behaviour, speed norms, and defensive riding practices
\-Conduct regular rider safety audits, ride‑along checks, and on‑road spot verifications.
\-Analyse rider accident, injury, and near‑miss data; conduct RCA and CAPA.
\-Partner with Ops and HR to drive
* Rider onboarding safety induction
* Periodic refresher training and behavioural interventions
\-Track and reduce rider accidents, insurance claims, and downtime.
**2\. Frontline Maintenance \& Technical Safety**
\-Ensure safety compliance for maintenance technicians, electricians, HVAC, gas pipeline, and equipment vendors.
\-Drive implementation of:
* Permit‑to‑Work systems
* Lock‑Out / Tag‑Out (LOTO) procedures
* Electrical safety, ladder safety, gas safety protocols
\-Conduct safety audits during:
* Breakdown repairs
* Preventive maintenance
* Store refurbishments and minor civil works
\-Ensure all technicians use PPE and safe work methods.
\-Validate contractor safety documentation and certifications.
**3\. Cluster Manager \& Store Leadership Safety Enablement**
\-Make Cluster Managers (CMs) accountable for safety standards across stores.
\-Build CM capability to:
* Identify safety risks proactively
* Conduct store‑level safety checks
* Enforce rider and maintenance safety discipline
\-Provide simple, executable safety dashboards for CMs.
\-Support Store Managers and CMs during:
* Serious incidents
* Regulatory inspections
* Escalations related to accidents or unsafe practices
**4\. Retail Store Safety (QSR Context)**
\-Implement safety controls for:
* Kitchen equipment (ovens, fryers, hot surfaces)
* LPG cylinders, pipelines, and leak detection
* Electrical panels and appliances
* Slips, trips, falls in BOH and FOH
\-Ensure stores follow daily / weekly / monthly safety checklists.
**5\.Incident, Accident \& Emergency Response**
\-Lead investigation of:
* Rider accidents
* Store injuries
* Maintenance‑related incidents
\-Conduct root cause analysis and drive preventive actions.
\-Lead fire drills, evacuation drills, and emergency simulations at cluster level.
**6\. Training, Communication \& Safety Culture**
\-Design and conduct focused training for:
* Riders (road safety, accident prevention)
* Maintenance teams (electrical, gas, height safety)
* Cluster Managers \& Store Managers (safety leadership)
* Enable a strong “Safety is Non‑Negotiable” culture across frontline operations.
**7\. Compliance, MIS \& Governance**
\-Ensure compliance with:
* Shops \& Establishments Act
* OSH Code
* Motor Vehicle safety norms (rider context)
* Fire and electrical safety rules
\-Maintain:
* Rider incident MIS
* Maintenance safety records
* Store and cluster safety dashboards
\-Support audits, inspections, and regulator interactions
**Key Success Metrics**
* Reduction in rider accidents and injuries
* Compliance % on helmet and safety gear usage
* Reduction in maintenance‑related incidents
* Safety audit scores across clusters
* Training coverage for riders, maintenance, and CMs
**Qualifications \& Experience**
**Education**
* Bachelor’s Degree (Engineering / Science preferred)
* Diploma / Degree in Industrial Safety / Fire \& Safety (Mandatory)
**Experience**
* 7–12 years of safety experience in QSR, Retail, Logistics, Delivery, FMCG, or Field Operations
* Strong exposure to rider / field workforce safety preferred
* Experience working with Cluster / Area / Multi‑unit retail leadership
**Skills \& Competencies**
* Strong understanding of rider safety and field workforce risk
* High field orientation; comfortable with extensive travel
* Practical problem‑solving mindset (not policy‑only)
* Ability to influence frontline teams and managers
* Strong audit, investigation, and MIS capability